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Heidi Craun

@heidicraun

Social Justice Advocacy | Startups | Customer Experience Leadership | Ethical Entrepreneurship | Inclusive Community Building | Writing Currently VP of CX at Blumira, helping growing organizations prevent, detect, & respond to cybersecurity threats.

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Posts 14.11.2024
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Latest posts by Heidi Craun @heidicraun

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09.12.2024 21:31 👍 6544 🔁 1478 💬 195 📌 46
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07.12.2024 22:44 👍 38648 🔁 14333 💬 1369 📌 779
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There’s one phrase I don’t allow in my #CX teams: “Sorry for the inconvenience.” It’s filler. Lazy. It says, “I can’t be bothered to acknowledge and name how this problem impacted you, but I’m supposed to make you feel better.”

But I now see I was wrong. There’s a situation in which the phrase is 🤌

05.12.2024 13:39 👍 1 🔁 0 💬 0 📌 0

“Sorry for the inconvenience!”

05.12.2024 04:16 👍 0 🔁 0 💬 0 📌 0