@ignaciaorellana
Independent design consultant, specialising in service design and strategy. Mainly works in public sector. Previously: Service Design lead @gdsteam. Chilena en Londres She/her https://ignaciaorellana.com/
Great blog post Martin! Thanks for sharing it. I like how you articulated that middle layer as the design part of the process. Which is where design/ human skills should be applied for better, more nuanced and informed outcomes.
Report from the field, trying to figure out if I'm about to be automated out of a job.
www.mynameismartin.co.uk/blog/how-im-...
A vector image of a landscape with a volcano
Happy new year! Here's a thing about some less serious AI experiments I did over the Xmas break: www.timpaul.co.uk/posts/xmas-2...
Today’s episode of #FixTheForms is an especially brilliant one from @xkcd.com that applies to all registration forms and all websites
xkcd.com/3175/
Careful Consequences Check Let's make technology work for 8 billion people not 8 billionaires
New thing! The @carefultrouble.bsky.social Careful Consequence Check is now live and free to use. Based on research with the Bristol Digital Futures Institute, this practical tool will help you answer the question "is my AI product creepy and weird" www.careful.industries/consequences
The Careful Consequence Checker,
a free, self-directed tool for understanding the impacts of building, buying or adopting an AI-powered product or service www.careful.industries/consequences Thank you @rachelcoldicutt.bsky.social
Happy #SystemsOfHarm podcast day to all who celebrate 🥳
Today’s episode features author of best-selling Good Services, @loudowne.bsky.social
Lou and I chat about design systems and gender, and how to provide inclusive experiences for trans people.
Apple: apple.co/434XE9F
RSS: bit.ly/43gtLkB
Felt like making a starter pack for #GovDesign.
Here it is:
go.bsky.app/Anw2ykD
![a section of an HTML page showing the text:
Persona-Based User Stories
Develops user stories tailored to different personas based on their goals and challenges
User Research - Stakeholder Engagement - Project Planning
Usage notes
This prompt is intended to support early thinking and ideation. Use it as a companion to spark discussions. It is not a substitute for user research. Always validate insights through real engagement with users.
The prompt
Copy prompt
Project Overview: [BRIEF, 1-2 SENTENCE SUMMARY OF YOUR PROJECT]
Personas: [PROVIDE PERSONAS]
Instructions: Using the provided personas, create a set of user stories that will guide the development of this project.
User Story Format: As a <type of user>, I want to <feature/function> so that <reason/benefit>.
INVEST Criteria:
Independent: User stories should be independent of each other.
Negotiable: The specific details of a user story can be negotiated.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:ozyh2k2ktsqrrecomuynoctr/bafkreic4imclhlfpb2bhj6vdzvk2kgibjcto2e2ifuw65kux4yftyo7spu)
a section of an HTML page showing the text: Persona-Based User Stories Develops user stories tailored to different personas based on their goals and challenges User Research - Stakeholder Engagement - Project Planning Usage notes This prompt is intended to support early thinking and ideation. Use it as a companion to spark discussions. It is not a substitute for user research. Always validate insights through real engagement with users. The prompt Copy prompt Project Overview: [BRIEF, 1-2 SENTENCE SUMMARY OF YOUR PROJECT] Personas: [PROVIDE PERSONAS] Instructions: Using the provided personas, create a set of user stories that will guide the development of this project. User Story Format: As a <type of user>, I want to <feature/function> so that <reason/benefit>. INVEST Criteria: Independent: User stories should be independent of each other. Negotiable: The specific details of a user story can be negotiated.
12 equity and justice questions about AI These questions help teams think through and talk about the consequences of using AI. This will help mitigate possible harms, consider hidden effects and check in against organisational values.
Friends, using gen AI to create user personas is a *really* awful idea.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
Are you looking to develop your workshop planning and facilitation skills?
Do you have a workshop coming up soon that you're not sure about, or you'd like some help with?
Come to my new, short, online workshop facilitation training and clinic!
www.tickettailor.com/events/clara...
✨ There is no magic dust, you don't need permission. Just try it.
Next week I'm running a course called Advocating for User-centred design in government
www.tickettailor.com/events/clara...
3/4
Last week I ran a workshop called Money talks: Estimating the Cost and Value of Service Design with @ignaciaorellana.bsky.social at #campDigital. We've run the workshop 5 times now and it's always really fun and immediately useful for people.
Some of biggest take aways from the workshop:
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I LOVE this 🤩 thanks for sharing
Exciting! Would be great to read how you and teams go about it. And the differences between culture/country context with the UK.
Congrats Martin! Great news and great work 👏
Two great courses here from the brilliant @claragt.bsky.social
Just a couple of tickets left now for my Writing design systems documentation session at 10am-1pm next Thursday, 29 May.
If you're available and want to learn how to create docs people can find, understand and use, I'd love to have you.
Tell your friends!
www.eventbrite.co.uk/e/writing-de...
I'm running a new in-person course!
Introduction to User-centred Design (UCD) in Government
1 day, Brighton, 20 June
£275/£350
Perfect for:
🌱 People new to user-centred research or design
🐝 Designers new to gov
🪻 Folks who want to work better with UCD people
Join us for Money talks: Estimating the cost and value of service design
1 day (5 hour) course. Early bird tickets are available now for £275.00
This was a popular session at SDinGov 2024, and @ignaciaorellana.bsky.social and I have run for the OU and MoJ
www.tickettailor.com/events/ignac...
This is a very good piece of writing.
Hahaha maybe! Although I like the adventurous spirit. It can take you unexpected places in a nice way. Or to a big pile of mud 😂
What a day! Sounds and looks lovely (specially those donuts!) minus the getting stuck in mud 😬
❤️❤️❤️
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* Mapped the full end-to-end user journey across 16+ systems and teams, highlighting gaps and opportunities for improvement.
* Rapidly prototyped design concepts to explore future digital service entry points, testing with users and sparking discussions with stakeholder
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* Helped the team see the bigger picture in which our work sits in so we design solutions with that wider context in mind.
* Ensured cross-team collaboration to integrate products and join-up the user experience.
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During my time at MoJ Probation Digital, I:
* Supported a team developing a key strategic product for Probation staff, passing our alpha assessment.
* Worked with product to define a new user journey and a phased rollout strategy.
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Yesterday was my last day at MoJ Probation Digital. Grateful for the amazing people I met and the work we did improving services for probation staff. Now excited to rejoin @publicdigital.bsky.social for a new project starting next week! Looking forward to what’s ahead :)
Looking forward to this on Wednesday! Its free and includes AI, friendly folks and pizza 🍕
And of course the highlight - @timpaul.co.uk on Exploring AI: Can PDFs be transformed?
www.meetup.com/artificial-i...
Come and work with me as a Lead Service Designer, we’ll be working in the same directorate- happy to chat if anyone wants more info.