Lagom Strategy

Webinar: How to run a discovery phase for your digital project - Lagom Strategy 31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...

Still some spots available for our (free) webinar about running effective discovery phases (31/07 4pm): www.lagomstrategy.net/webinar-how-...

Webinar: How to run a discovery phase for your digital project - Lagom Strategy 31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...

We're running a (free) webinar about discovery phases - what works, what doesn't work. Come along: www.lagomstrategy.net/webinar-how-...

The discovery would have been better if we’d been more prepared - Lagom Strategy At the end of a discovery phase, our clients almost always say they wish they had been better prepared.  We run retrospectives at the end of every discovery project. They are a cathartic way to reflec...

I wrote a thing about retro comments about feeling unprepared for a discovery phase, and what you can do to feel better prepared (without creating a whole new pre-discovery phase)
www.lagomstrategy.net/the-discover...

RAF Air Cadets - Lagom Strategy The RAF Air Cadets offer a range of activities, training and education to young people as part of their personal and professional development. This work is supported by around 10,000 adult volunteers ...

We did some user research (top tasks, user interviews) for the RAF Air Cadets about a prospective intranet for their 10,000 adult volunteers - here's a short case study: www.lagomstrategy.net/case-studies...

NHS England - Lagom Strategy NHS England is responsible for the continuous improvement in the quality of education and training provided for healthcare workers. This covers around 240,000 learners across a wide range of healthcar...

"The extensive research undertaken by Lagom has provided us with even greater insights than we expected". A short case study about a discovery phase we ran for NHS England about education and training quality management: www.lagomstrategy.net/case-studies...

In-person vs remote: insights from my latest workshop - Lagom Strategy I recently left the comfort of my home office to facilitate a workshop in-person, for the first time since 2020.  The journey mapping workshop was similar to ones I’ve regularly run online, and it rem...

Blog post by Emma - In-person vs remote: insights from my latest workshop www.lagomstrategy.net/in-person-vs...

NHS England - Lagom Strategy NHS England is responsible for the national postgraduate trainee recruitment system (Oriel), which is used to recruit postgraduate trainees.  The current system is essential for recruitment in the fie...

Case study: Discovery for NHS England’s national postgraduate trainee recruitment system www.lagomstrategy.net/case-studies...

HIT Training - Lagom Strategy HIT Training Ltd (HIT) is the leading specialist training and apprenticeship provider for the UK’s hospitality, catering and retail industries.  They called on us to critique their approach to surveyi...

Case study: A critique of the leaver survey approach for HIT Training www.lagomstrategy.net/case-studies...

Wellcome Connecting Science - Lagom Strategy Wellcome Connecting Science (WCS) funds, develops anddelivers courses, conferences and other events across theworld. By engaging with WCS learning and training content,researchers and professionals wo...

Case study: Gathering evidence to inform Wellcome Connecting Science's training programme strategy www.lagomstrategy.net/case-studies...

How we’re streamlining the way we book in research participants - Lagom Strategy I’m sure it won’t come as a surprise to anyone with experience of booking participants for research sessions that this can be a long and sometimes painful process. After lots of emails flying back and...

How we’re streamlining the way we book in research participants - blog post by Charlotte www.lagomstrategy.net/how-were-str...

The voice of the user: creating opportunities for service teams to hear directly from research participants - Lagom Strategy User research is all about understanding the user experience and ensuring the voice of the user is heard, so it can be placed at the centre of any decisions made by a service team. But, on recent proj...

The voice of the user: creating opportunities for service teams to hear directly from research participants - blog post by Emma www.lagomstrategy.net/the-voice-of...

The importance of defining problems - blog post by John www.lagomstrategy.net/the-importan...

Expertise versus experience: which one is the best? - Lagom Strategy Lagom is a team of proper experts.  50% of our team have PhDs to prove it. And we have a playbook full of expert user research, delivery, and service design activities that our Drs (and non-Drs) can d...

Expertise versus experience: which one is the best? Blog post by Stephen www.lagomstrategy.net/expertise-ve...

The end of my sabbatical - Lagom Strategy After 10 years it was time to recharge and get inspired tinkering around with tech.

The end of my sabbatical - blog post by Liam about taking some time away to refresh skills and recharge batteries www.lagomstrategy.net/the-end-of-m...

Why you should involve clients in research planning from day one (if you can) - Lagom Strategy We put a lot of effort into research planning. But often, we do this in order to write a proposal, in response to a brief. So we do it for the client, but not with the client.  A recent piece of work ...

Why you should involve clients in research planning from day one (if you can) - blog post by Helen www.lagomstrategy.net/why-you-shou...

Hello - we are a Lagom Strategy, a small user research and service design agency. Much more about us and our work on our website: www.lagomstrategy.net