Doug Tedder

Why your ITSM house of cards is a bad deal for your business Many IT Service Management (ITSM) implementations are fragile, like a "house of cards," prone to failure at the slightest disruption. If this sounds like your ITSM implementation, here are three thing...

Digital organizations need robust #ITSM aligned with #business strategy and outcomes. With businesses becoming increasingly reliant on technology, #goodITSM is a "must have". But many ITSM implementations are as fragile as a "house of cards". Read more here: www.dougtedder.com/2025/05/06/w...

"Yes, and..." yields amazing results!

Now we have to worry about Shadow AI? – Blackfriar Consulting inc

AI is transforming the way businesses operate, but what happens when AI adoption outpaces IT governance?

Enter Shadow AI: the use of AI tools by business teams without IT’s oversight

blackfriar.ca/2025/01/now-...

#AI #ShadowIT #ArtificialIntelligence #ITGovernance #CIO #DigitalTransformation