Here’s a few collaboration pointers for the public sector. If we all did a bit more of this we’d spend less and generate way more value. We’d probably enjoy our jobs a lot more too
willcallaghan.com/how-to-be-a-...
Asking Awkward Questions As A Service is back for IWD.
If you'd like me to ask an awkward question of your employer (or former employer) this weekend, nominate them here 👇
iwd.momentusco.org
Reform have misspelt 2 out of the 3 Welsh words on their manifesto for Wales.
Nigel Farage and Wales leader Dan Thomas proudly held up the manifesto at the launch yesterday.
On the front cover it reads "Family, community, country," which has been translated to "Teulu, gymnued, wlad."
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Move slowly and maintain things - white text on green round badge
Badge rediscovered
So much good stuff in Nick Parker's Tone Knob newsletter. 🙌
open.substack.com/pub/toneofvo...
Help National Conversations fill the bookshelves of newly elected members of the Senedd and Scottish Parliament with books on digital government (including Platformland!):
www.linkedin.com/posts/tra…
If you’d like to support the initiative, learn more or get involved here 👇
nationalconversations.org
Tracey Wilson writes about how Department for Business and Trade are working on improving our published content in a world of AI summaries. digitaltrade.blog.gov.uk/2026/03/03/c...
Whitehall often fails here because of massive, entrenched silos. But Wales' size is our strength. 🏴
We have the perfect scale to prove that mission-led government works.
The project model is dead. It’s time to start working on the mission.
🔗 transform.wales/blog/2026/a-...
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I've just supported 'National Conversations' from @transform.wales & @foundationsofthedigitalstate.com, a project to deliver a bookshelf of essential reads on digital government to every newly elected members of the Scottish Parliament and Senedd
Join me here: nationalconversations.org
"Adrián Ortega and the Accidental Vacuums" should be your band's name.
Cc: @adrianortega.bsky.social 🌟
Great thread here 👇
Joining NHS Wales last year, I found it baffling having to do days of mandatory training on things unrelated to my role in digital:
- how to sort clinical waste
- how to evacuate patients from hospital in a fire
And Welsh language awareness training as a Welsh speaker. 🥲
Nearly 800 people responded to a simple question from the Bevan Commission and Llais:
If you could break or change any rule to provide a better care experience in Wales, what would it be?
bevancommission.org/silly-rules-...
Real change is built through small, consistent acts:
• simplifying
• redesigning around users
• stopping what doesn’t work
On their own, they seem minor.
Who doesn't want a limited edition GLC x Dewi Sant sticker for Dydd Gwyl Dewi?
Gwnewch y pethau bychain.
Do the small things. 🏴
The first chapter on "a better government" is v. interesting...
"people centred", "open and transparent", "measurable outcomes", "test and learn"
Political parties don't often focus on ways of working/culture in government.
"And isn’t that it? All of it, I mean. The future is as unknowable as the past is inaccessible. Time, for us, flows one way. All we can do—all I can do—is keep trying, and remember to save our progress along the way."
longreads.com/2026/02/26/i...
An appointment is an activity. A healthier life is a result.
If we want to move the needle on climate or health, we have to stop measuring what we spent and start measuring the difference we made.
Read why the project model is broken: transform.wales/blog/2026/fr...
#Wales #PublicSector (2/2)
Rhun ap Iorwerth on BBC Radio Wales today: "It’s all about outcomes, not outputs." 🎯
It’s a simple shift, but it’s exactly what’s missing from our public services. We’re world-class at staying busy - launching portals and ticking boxes - while the experience on the street stays the same. (1/2)
Listening to BBC Radio Wales this morning and the interview with Rhun ap Iorwerth.
Quite something to hear the leader of a party talk about the how of governing and using the words “it’s all about outcomes not outputs”.
Reframing* oops.
Thanks so much for this Dominika.
Like the idea of starting with the biggest framing of the problem - the potential feature we're looking at has diverted attention away from a (really massive) underlying problem.
Love the example too - great to see different approaches. Appreciate it!
It's also our first chance to show the value of starting with research rather than a solution...
So it feels very big.
Lol, have you ever worked in the public sector in Wales?! 🫠
Disco to investigate a potential new app feature, and kept broad as it's the first time they've had a UCD team to work on anything like this.
There are so many layers and angles and politics, so working out how to tell the story.
Thanks, yes. As a content designer, framing it for the audience is a given! 😊
I'm looking more for storytelling techniques and tactics.
The story is full of twists and turns, and has become so much bigger than what we thought we were investigating.
+ there's no roadmap and no specific goals! 🙈
