Ryan Ogilvie

Welcome, August! | Ryan Ogilvie Welcome, August! What are you improving this month? Let’s kick off the month by focusing on progress. What area is top of mind for improvement in your IT Teams? Tell us more in the comments if you pi...

Interested in your input on this - What area of Service Management are you focusing on this month?

www.linkedin.com/posts/ryanog...

#ITSM #AIOps #ExperienceManagement #ContinuousImprovement #XLA #ServiceManagement

When you're getting ready for a certification everyone has their go-to study method. | Ryan Ogilvie When you're getting ready for a certification everyone has their go-to study method. Some cram, some plan — others just wing it. I’m curious — what works best for you when it comes to retaining a...

When you're getting ready for a certification everyone has their go-to study method. What works best when it comes to retaining and applying knowledge?

Vote on the LinkedIn poll
www.linkedin.com/posts/ryanog...

#ProfessionalDevelopment #ExamPrep #LearningAndDevelopment #SkillUp #CareerGrowth #ITSM

Is Problem Management still just a checkbox for your #ITSM team?
In this post I put together a a 12-month, iterative implementation approach with clear value milestones. Plus, it includes what to do after your first year for real continual improvement. blackfriar.ca/2025/07/prob...

How do you prefer to learn new ITSM skills? | Blackfriar Consulting inc How do you prefer to learn new ITSM skills? With so many training options available such as self-paced, instructor-led online, or instructor-led in person, which approach helps you learn best and stay...

I created this poll on LinkedIn as I was interested in how people like to learn new skills
www.linkedin.com/feed/update/...

#ITSM #Training #ProfessionalDevelopment #EdTech #Upskilling

#itil #itsm #itam #ai #contentcreation | Ryan Ogilvie Looking to get a sense of how people like to consume content #ITIL #ITSM #ITAM #AI #ContentCreation

I have a poll on Linkedin to determine how people like to consume content. Would be interested in any feedback you might have as well as taking / sharing the poll for reach www.linkedin.com/posts/ryanog...

#ITSM #AI #ITAM #ITIL #ContentCreation

#itsm #itservicemanagement #integrateditsm #itsmleadership #ittraining… | Ryan Ogilvie IT Asset Management – Controlling the Cost and Risk of IT Behind every IT service is a collection of assets - hardware, software, licenses, and more. Managing these efficiently is key to reducing cos...

Good asset management isn’t just about savings - it’s about control and confidence.
This and so much more is covered in the integratedITSM Essentials course
www.linkedin.com/posts/ryanog...

#ITSM #ITServiceManagement #integratedITSM #ITSMLeadership #ITTraining #AssetManagement #ITAM #SAM #HAM

#itsm #continualimprovement #itleadership #servicemanagement… | Ryan Ogilvie What if improving ITSM was as fun (and valuable) as an Easter egg hunt? Most organizations stumble onto improvements by accident. The ones who win build formal Continual Improvement cycles into their...

What if improving ITSM was as fun (and valuable) as an Easter egg hunt?

Most organizations stumble onto improvements by accident.
The ones who win build formal Continual Improvement cycles into their #ITSM practices

www.linkedin.com/posts/ryanog...

Assessing your Service Portal | Ryan Ogilvie Is your service portal truly intuitive and effective? Many organizations set up service portals and forget to revisit them, but an outdated or clunky portal…

Is your service portal truly intuitive and effective? Check out this link below to get some thoughts around what should be considered #ITSM #ESM #ServicePortal

www.linkedin.com/posts/ryanog...

🍀 This St. Patrick’s Day, don’t rely on luck to improve your service delivery — leverage Problem Management! 🍀
Ready to stop firefighting and start finding long-term value?
Check out the full post here
blackfriar.ca/2025/03/find...
#ITSM #ProblemManagement #RootCauseAnalysis #ITOps

Ryan Ogilvie on LinkedIn: A great deal on some great training! A great deal on some great training!

A great deal on some great #ITSM Training www.linkedin.com/posts/ryanog... #ITTraining

Ryan Ogilvie on LinkedIn: #itsm #technologystrategy #platformroi #itproductrenewals I was having some good discussions with people regarding ITSM Platform renewals. But when is the right time to determine if it's worth staying the course or…

I was having some good discussions with people regarding #ITSM Platform renewals. But when is the right time to determine if it's worth staying the course or exploring alternatives before the renewal deadline? Check my poll on LinkedIn - curious on the outcomes
www.linkedin.com/posts/ryanog...

Interesting metrics - and not surprising

Thanks for sharing all this - it's like I was there. #pink25

One million dollars.....

Reminds me of 'Weird Science'

Good for a laugh…..

AI is transforming the way businesses operate, but what happens when AI adoption outpaces IT governance?

Enter Shadow AI: the use of AI tools by business teams without IT’s oversight

blackfriar.ca/2025/01/now-...

#AI #ShadowIT #ArtificialIntelligence #ITGovernance #CIO #DigitalTransformation

Wishing all a Happy #BurnsNight #Scotland

Ryan Ogilvie on LinkedIn: #meetings #productivity #leadership #timemanagement Meetings: Value-Driven Conversations or Productivity Killers? Meetings are a staple of business, but let’s be honest, how many truly add value? We've all sat…

I sometimes wonder how many hours I spent on wasteful meetings. I asked about on LinkedIn but people might have been too busy in meetings to read or comment on the post
www.linkedin.com/posts/ryanog...

#meetings #productivity #leadership #timemanagement

A service catalog isn’t just a list—it’s a commitment to clarity, efficiency, and customer satisfaction. #ServiceCatalog #ITSM #ValueDrivenIT www.blackfriar.ca

🎁 This holiday season, dive into the magical world of IT with 'Whimsical ITSM' – a fun adventure through Incident, Change, and Problem Management! Makes a great stocking stuffer for your IT Team 🎄 a.co/d/fQEMDmP #HolidayReads #TechBooks a.co/d/fQEMDmP #ITSM #IT

Whimsical ITSM Whimsical ITSM: Ogilvie, Ryan: 9798340845375: Books - Amazon.ca

‘Whimsical ITSM’ makes IT processes fun and easy to understand through engaging rhymes and stories. Perfect for tech veterans or those new to
#IT Grab yourself and your friends a copy for the holidays
! a.co/d/fQEMDmP
#ITSM #NewBook

#ServiceManagement

I always like those early morning post breakfast ads

I like to apply this quote wherever I can “If you can’t explain it to a six year old, you don’t understand it yourself.” – Albert Einstein
#KeepItSimple #ServiceManagement #ITSM #IT #ITOps

Whimsical ITSM : Ogilvie, Ryan: Amazon.ca: Livres Whimsical ITSM : Ogilvie, Ryan: Amazon.ca: Livres

‘Whimsical ITSM’ makes IT processes fun and easy to understand through engaging rhymes and stories. Perfect for tech veterans or those new to #IT! a.co/d/fQEMDmP #ITSM #ServiceManagement

Ryan Ogilvie on LinkedIn: Why you should look at integratedITSM essentials training During my career in the ITSM industry, I’ve seen the same challenges and frustrations arise time and again when it comes to ITSM training. While ITIL…

Why integratedITSM essentials Is a great place for your #ITSM training www.linkedin.com/posts/ryanog...

Work-from-home warriors workers just got more ammo in the RTO crusade: Jobs with WFH options have better stock returns, new study reveals Share prices have become the latest metric to measure the performance of flexible workplaces compared to their peers with strict RTO policies.

"Jobs with #WFH options have better stock returns, new study reveals"

Studies keep showing #RemoteWork & #HybridWork deliver business goals vs. in-office work - often measurably better!

Hrrm, I wonder why #RTO never has supporting data like this. 🤔

fortune.com/2024/10/...

Looking to enhance your incident management process? Check out my latest article on HDI Support World! Learn key steps to ensure you and your teams have a solid foundation in place.
www.thinkhdi.com/library/supp...
#ITSM #ServiceManagement

Interested in Service Management? Reach out and connect #ITSM #ITIL #ESM