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Mila Cann

@milacann

Principal UI/UX Strategist. Leading government-wide UX strategy, digital transformation and AI initiatives, service standards and design systems. πŸ“– milacann.medium.com πŸ’Ό linkedin.com/in/milacann

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13.11.2024
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Latest posts by Mila Cann @milacann

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Why I hate Design Thinking Design Thinking bails before the hard work begins

After 20+ years in product, service design, and public sector transformation, I have a confession: I hate Design Thinking.

It shows up with workshops, then disappears before the real work begins. It's not design. It's change management.

πŸ‘‰ Read the article on Medium: medium.com/design-bootc...

15.06.2025 12:36 πŸ‘ 2 πŸ” 1 πŸ’¬ 0 πŸ“Œ 0
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An introduction to Git for UI/UX designers As a UI/UX designer, you’re always in the process of learning and mastering the latest design tools, techniques, and whatever else the…

Have you ever felt out of the loop when developers talk about Git?

In this article, I break the basics of Git down into digestible parts, so you can confidently join the conversation with your developer colleagues.

πŸ‘‰ Full article: medium.com/design-bootc...

#UX #Designsky #ProductDesign #git

25.01.2025 12:40 πŸ‘ 8 πŸ” 2 πŸ’¬ 1 πŸ“Œ 0
A promotional image for a Medium article by Mila Cann. The background features a black-to-orange gradient. White text reads: β€œIf you can’t do user research, do these 3 things. Tactics that work when time is tight and stakes are high.” At the bottom, there's a circular photo of Mila Cann with the URL β€œmilacann.medium.com” and the Medium logo.

A promotional image for a Medium article by Mila Cann. The background features a black-to-orange gradient. White text reads: β€œIf you can’t do user research, do these 3 things. Tactics that work when time is tight and stakes are high.” At the bottom, there's a circular photo of Mila Cann with the URL β€œmilacann.medium.com” and the Medium logo.

When I need to design products or services under pressure, I rely on 3 things that consistently work:

βœ… Talk to people who talk to people.
βœ… Deep dive into your data.
βœ… Use heuristics and proven patterns.

πŸ‘‰ Read my latest article on Medium: medium.com/design-bootc...

15.06.2025 12:40 πŸ‘ 3 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
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Why I hate Design Thinking Design Thinking bails before the hard work begins

After 20+ years in product, service design, and public sector transformation, I have a confession: I hate Design Thinking.

It shows up with workshops, then disappears before the real work begins. It's not design. It's change management.

πŸ‘‰ Read the article on Medium: medium.com/design-bootc...

15.06.2025 12:36 πŸ‘ 2 πŸ” 1 πŸ’¬ 0 πŸ“Œ 0
AI generated image of Bob Barker consoling a sick child.

AI generated image of Bob Barker consoling a sick child.

Canada Dry ginger ale, chicken noodle soup and soda crackers. πŸ€’

01.06.2025 22:01 πŸ‘ 4 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
A vertical timeline graphic showing the visual evolution of scroll bars from 1988 to 2012. Each year features a different scroll bar design, gradually simplifying over timeβ€”from thick, high-contrast elements in the 1980s and 1990s to subtle, minimal styles by 2012. The scroll bar progressively loses detail, color, and dimensionality, illustrating a shift toward flat design and minimalism.

A vertical timeline graphic showing the visual evolution of scroll bars from 1988 to 2012. Each year features a different scroll bar design, gradually simplifying over timeβ€”from thick, high-contrast elements in the 1980s and 1990s to subtle, minimal styles by 2012. The scroll bar progressively loses detail, color, and dimensionality, illustrating a shift toward flat design and minimalism.

Scroll bars, 1988–2012:
A visual history of digital fashion trends.

1988: Shoulder pads
1998: Business casual
2001: Denim everything
2006: Soft pastels
2009: Athleisure
2012: Scandinavian capsule wardrobe

#UX #UI #ProductDesign #DesignSky

29.05.2025 14:44 πŸ‘ 4 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Three pencils with the phrase "TOO COOL TO DO DRUGS" printed on them. As the pencils are sharpened, the phrase shortens β€” first to "COOL TO DO DRUGS," and then to "DO DRUGS," unintentionally reversing the original anti-drug message. The image illustrates how poor design decisions can lead to unintended consequences over time.

Three pencils with the phrase "TOO COOL TO DO DRUGS" printed on them. As the pencils are sharpened, the phrase shortens β€” first to "COOL TO DO DRUGS," and then to "DO DRUGS," unintentionally reversing the original anti-drug message. The image illustrates how poor design decisions can lead to unintended consequences over time.

This is what happens when you don’t think through edge cases, real-world context, or how your product will be used over time.

Design doesn’t end at the mockup.
Test it. Contextualize it. Stress it.

#UX #ProductDesign #DesignSky #HumanCenteredDesign

01.05.2025 12:32 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Canadian citizenship - Canada.ca Canadian citizenship

Sure, the details are on the same section of the site and can be found here: www.canada.ca/en/immigrati...

17.03.2025 22:20 πŸ‘ 2 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
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Canada announces 2025 Express Entry category-based draws, plans for more in-Canada draws to reduce labour shortages Immigration is essential to supporting Canada’s economic growth. As labour requirements in key sectors continue to evolve, it’s important that Canada’s immigration system is nimble and responsive to o...

No problem! I should also mention the categories were just updated a few weeks ago to include education, such as teachers, child care educators and instructors of persons with disabilities and a ton of trades: www.canada.ca/en/immigrati...

17.03.2025 21:59 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Immigrate through Express Entry Immigrate to Canada as a skilled worker through Express Entry. Check eligibility, fees, documents, rounds of invitations, and steps for applying.

www.canada.ca/en/immigrati...

17.03.2025 21:42 πŸ‘ 3 πŸ” 0 πŸ’¬ 2 πŸ“Œ 0
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DOGE Killed a Government-Efficiency Team β€œIt’s chaotic, and it feels like it’s chaotic on purpose.”

18F, a team in the General Services Administration, was tailor-made for government efficiency and technology, writes @matteowong.bsky.social. Elon Musk's Department of Government Efficiency wiped it out.

02.03.2025 14:32 πŸ‘ 589 πŸ” 240 πŸ’¬ 18 πŸ“Œ 21
We're not done yet | 18F

18F was doing exactly the type of work that DOGE claims to want – yet we were eliminated shortly after midnight. Read our letter to the American people:
18f.org

01.03.2025 23:38 πŸ‘ 18835 πŸ” 6846 πŸ’¬ 698 πŸ“Œ 446
Video thumbnail

A new GNB.ca is here. The official GNB website has undergone big changes to provide you with an improved user experience. www.gnb.ca/en.html

11.02.2025 15:05 πŸ‘ 8 πŸ” 4 πŸ’¬ 1 πŸ“Œ 1
A screen capture of the ChatGPT model selection drop-down non intuitive model names like o1 o3-mini, o3-mini-high, etc.

A screen capture of the ChatGPT model selection drop-down non intuitive model names like o1 o3-mini, o3-mini-high, etc.

When UX leaders don’t have a seat at the table, there will be signs… 🀣

Somewhere, a UX designer and brand manager are screaming into the void.

#UX #Design #ProductDesign #ProductManagement #ContentDesign #AI

08.02.2025 14:01 πŸ‘ 6 πŸ” 1 πŸ’¬ 1 πŸ“Œ 1
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An introduction to Git for UI/UX designers As a UI/UX designer, you’re always in the process of learning and mastering the latest design tools, techniques, and whatever else the…

Have you ever felt out of the loop when developers talk about Git?

In this article, I break the basics of Git down into digestible parts, so you can confidently join the conversation with your developer colleagues.

πŸ‘‰ Full article: medium.com/design-bootc...

#UX #Designsky #ProductDesign #git

25.01.2025 12:40 πŸ‘ 8 πŸ” 2 πŸ’¬ 1 πŸ“Œ 0
Ben Affleck smoking meme, caption reads: Microsoft 365 (Office) is now Microsoft Copilot 365. He is surrounded by 10 years' worth of logo rebrands.

Ben Affleck smoking meme, caption reads: Microsoft 365 (Office) is now Microsoft Copilot 365. He is surrounded by 10 years' worth of logo rebrands.

Here we go again... πŸ˜…

#UX #CX #Brand #Designsky #Marketing

20.01.2025 14:21 πŸ‘ 5 πŸ” 1 πŸ’¬ 0 πŸ“Œ 0
The text in the image reads:

Sorry, TikTok isn’t available right now
A law banning TikTok has been enacted in the U.S. Unfortunately, that means you can’t use TikTok for now.

We are fortunate that President Trump has indicated that he will work with us on a solution to reinstate TikTok once he takes office. Please stay tuned!

The text in the image reads: Sorry, TikTok isn’t available right now A law banning TikTok has been enacted in the U.S. Unfortunately, that means you can’t use TikTok for now. We are fortunate that President Trump has indicated that he will work with us on a solution to reinstate TikTok once he takes office. Please stay tuned!

When I saw this screenshot, I thought it was a jokeβ€”but no, it’s the real deal.

(The U.S. Supreme Court upheld the law requiring ByteDance to sell TikTok’s U.S. operations or face a ban. The app has been removed from U.S. app stores and users get this message.)

There’s a lot to unpack here…

19.01.2025 12:27 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

Clicked on a website for a local WALK-IN blood clinic last week. Top of the website: fax number. Finally found the address in the footer after some poking around. πŸ€¦β€β™€οΈ

17.01.2025 21:15 πŸ‘ 9 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0

Thanks for the feedback! My main point is that in a truly agile setup, designers and developers work as one cross-functional team, sharing the same sprints. That way, β€˜handing off’ designs isn’t needed at allβ€”everyone collaborates live and evolves the product together.

17.01.2025 20:35 πŸ‘ 1 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
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Design handoffs don’t belong in agile environments The hidden waterfall in your agile workflow

πŸ”₯Design handoffs are the hidden waterfall in your agile workflow.πŸ”₯

A handoff assumes that a design is β€œdone” and ready to be implemented without further collaboration β€” this is a waterfall mindset, not an agile one.

Design and development should collaborate continuously.

#UX #DesignSky #Agile

17.01.2025 17:07 πŸ‘ 1 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
A meme that says "When you act on everyone's design feedback..." and shows a series of 4 AI-generated airplanes, each is hilariously distorted with additional decks, engines or other parts.

A meme that says "When you act on everyone's design feedback..." and shows a series of 4 AI-generated airplanes, each is hilariously distorted with additional decks, engines or other parts.

My colleague is writing a guide to understanding user feedback for our internal stakeholders, and I sent her this for her slide deck. 🀣

If you know who created this, please tag them.

#FunnyFriday #Design #UX

10.01.2025 18:05 πŸ‘ 7 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

Nice! ☺️

10.01.2025 02:12 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Relatively New Things You Should Know about HTML Heading Into 2025 – Frontend Masters Boost Accordion details, toggle switches, styleable selects, responsive video, and more!

Relatively New Things You Should Know about HTML Heading Into 2025 from @chriscoyier.net

frontendmasters.com/...

#FrontEnd #WebDev

07.01.2025 16:34 πŸ‘ 39 πŸ” 16 πŸ’¬ 1 πŸ“Œ 1

Can confirm. πŸ˜…

09.01.2025 02:58 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Colors that look and work great for everyone A modern tool for exploring and finding accessible colors. Make sure that everyone can see your creations.

🎨 Check out Color.review – a free web-based tool that helps you explore and test accessible color choices.

Ensure your text and background combinations meet WCAG contrast requirements, making your content more inclusive and readable for all users.

#Accessibility #WCAG #UX #Design

09.01.2025 01:13 πŸ‘ 8 πŸ” 1 πŸ’¬ 0 πŸ“Œ 1

No problem! πŸ€œπŸ€›

07.01.2025 02:33 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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AccessAbility 2: A Practical Handbook on Accessible Graphic Design

Did you know accessibility best practices aren’t just for websites and applications?

They can be used to improve print and environmental graphic design too, creating better experiences for everyone.

RGD’s β€˜AccessAbility 2’ handbook shows how to design with inclusion in mind.

#UX #Accessibility

07.01.2025 02:32 πŸ‘ 4 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

Accessibility best practices recommend avoiding centered, justified, or right-aligned text. WCAG explicitly prohibits justified text. Centered and right-aligned text disrupt predictable line starts, making it harder for people with dyslexia, cognitive disabilities, or magnification users to read.

06.01.2025 23:42 πŸ‘ 0 πŸ” 0 πŸ’¬ 2 πŸ“Œ 0

Oh, my. Tell me you don’t know anything about accessibility without telling me you don’t know anything about accessibility. πŸ€¦β€β™€οΈ

06.01.2025 22:39 πŸ‘ 1 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0

Happy to hear it! πŸ€œπŸ€›

04.01.2025 22:55 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0