Tonight at 6pm PST!
02.03.2026 23:39
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Tonight at 6pm PST!
regional transit connections map, lots of transit on it across the whole Bay
The Bay Area's new transit map is out and it comes with one incredibly exciting change: parks accessible by transit services!
Let's talk regional wayfinding to parks and destinations 🧵
We will be joined by @michaelrhodes.org of @sfmta.com, Britt Thesen Tanner of @mtcbata.bsky.social, Andy Metz of @rideact.bsky.social, and Andy Kosinski of Fehr & Peers.
How can we create a connected transit network with faster, more reliable service and get projects that improve transit done quicker and at a lower cost?
Come to our upcoming event to learn how we can make progress on all these goals at once with a proven approach: "Service-led planning."
How can we create a connected network with faster, more reliable service and finish projects that improve transit quicker and at a lower cost?
Come to our upcoming event to learn how we can make progress on all these goals at once with a proven approach: "Service-led planning."
The Bay Area would be unrecognizable without BART and the other transit agencies that carry ~1 million trips every day.
BART, as we know it today, will collapse unless we pass the Connect Bay Area transit ballot measure.
Missed our Electrolink webinar? Check out the recording to learn why we need to electrify Metrolink, Surfliner, and Coaster, and hear from co-panelists @ndhapple.bsky.social and Senator Blakespear on how we do it.
@movecalifornia.bsky.social @seamlessbayareaca.bsky.social youtu.be/oDDYSLUCdpc?...
Very excited to say that the stars have aligned and NYU Marron/Transit Costs Project have landed a grant that will fund a second edition of Momentum, which will apply the high-throughput framework to major regional rail networks beyond the NY area.
Our three big new cases:
- NJT
- SEPTA
- METRA
Exec Director Gonot does not want to move away from a regional program but is open to look at different technology.
At VTA board members are expressing frustration with the botched Clipper 2 rollout. Margaret Abe Koga asks about whether VTA should go off on its own to develop new technology, maybe working with Caltrain. This would be 30 year backwards to every agency with their own payment...
“Measure Fails” Budget Phasing Strategy Phase 1 - In January 2027: • 63% train hours cut and 10 station closures (20% of stations) • 30% fare increase • Target $30M of (half-year) reductions in fleet/non-fleet maintenance, police, and system support • Balance remainder of FY27 with one-time resources and financial deferrals • Assess: ridership/revenue impacts; performance of system support; impacts/risks of asset closures; and determine if Phase 2 can be safely implemented Phase 2 - If feasible, in FY28 (July 2027 service change): • Cumulative 70% train hours cut, 15 station closures (30% of stations), and segment closures (32 miles or 25% of system length) • Cumulative 50% fare increase • Target over $130M of cumulative budget reductions in fleet/non-fleet maintenance, cleaning, police, and system support • Defer remaining capital allocations • Based on observed conditions of closed system segments, study options and tradeoffs for stopping train service Phase 3 - When required: • If determined BART can’t safely or legally operate with available resources, stop passenger service • Use existing District tax revenues to secure system assets • Work to determine system’s future
BART's newly released concepts for what they'll do if Connect Bay Area transit funding measure fails are terrifying.
Phase 1: 63% train hours cut & 10 station closures
Phase 2: Cumulative 70% train hours cut, 15 station closures
Phase 3 (if required): END BART SERVICE
We must pass the measure!
🧵
Transit officials and members of the public had some choice words for Cubic, the contractor responsible for Clipper, over the ongoing glitchy rollout of a new version of the fare payment system.
www.kqed.org/news/12071026
> Structured Query Language (SQL) servers need to be clustered (currently standalone instances) (2/11)
come on, man, people do that in their garage or closet for fun
This is a huge win for the Bay Area. Thanks to hard work and persistence with allies including @spur-urbanist.bsky.social @transbaycoalition.bsky.social @transformca.bsky.social, Bay Area transit will keep moving as we work on the Connect Bay Area ballot measure to keep transit moving and improving
utterly insane for Cubic to have a "we're still working on the most utterly basic scaling" slide a month and a half after launch
Average speed to answer is down to 30 minutes, so obvs the outliers are will over 30 minutes.
Thanks for coming, other comments reinforced what you said and the need to address the issues of all the people who are not able to make it to the building; and the Transit Execs picked up on it.
Bob Powers of BART summarizes top Clipper Exec Board comments: extending the core hours while the high call volumes continue; and how to handle the callback feature.
Llamas and Julie Kirschbaun of SFMTA asked for a callback feature. WSP reps said that there was a callback feature but they turned it off when there wasn't capacity to give the callback on the same day. CEB members encouraged turning the feature on again...
the RFP called for an organization that could maintain the old system while migrating to the new one, and the only vendor that could do that was Cubic
Carolyn Gonot asks about potentially adding shoulder hours, perhaps 7-7 instead of 8-5...
Customer service person says that they've supported these migrations in the past and believes that Cubic will get through it. On the one hand, good, on the other hand, dismaying that it's happened this way elsehwere before...
The customer service org has 50 manual workarounds for issues and is bringing on extra staff to deal with the call volume and time to resolve, from an anticipated 26k per month to 47k per month, and times per call from 7 minutes expected to 14 minutes....
Now getting an update on customer service, where fewer than 20% of calls are addressed within the goal of 2 minutes and 20% of customers hang up before their issue is addressed, due to long waits on hold...
Bob Power is getting the question answered by one person who was about to come to the meeting, but that does not answer the question for many people who didn't have time to come to the meeting....
Denis Mulligan of Golden Gate demands a timeline for when riders will be able to access their funds....
April Chan of SamTrans says this is hurting customers and hurting agencies...
Llamas - some people rely on the money that's locked on the Clipper card that they can't use for their day to day expenses, like food!
Llamas - customers see our logo, they have no idea who Cubic is. And we also need to apologize to our customer service representatives who hear customers calling with problems they can't fix....
Sal Llamas of AC Transit talks about the frustration of riders who take the bus to AC Transit Customer Service and still can't get their issue resolved.