Citizens Advice Westminster

If you haven’t received an accurate energy bill in a while What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill.

From @northyorkscalc.bsky.social

🛑 Your energy supplier can’t send you a bill for energy you used more than 12 months ago.

It’s important you check with your supplier if they’re trying to overcharge you.

We can help you understand your rights.
bit.ly/46QJryE

Universal Credit is gradually replacing benefits like Income Support which will end in April 2026

You should get a ‘migration notice’ letter telling you to claim UC by a certain date

Info here and contact us if you need help: 0808 278 7834
bit.ly/4aH5yu1

Trainee Adviser – Westminster Citizens Advice Bureau Service Citizens Advice Westminster

Come and join our amazing team helping people in Westminster! We have an opportunity for a Trainee Adviser so you will have full training and support as you learn on the job. Click here for full details and find out if you are what we are looking for #job #vacancy

Westminster Citizens Advice Bureau Service – We are a registered charity providing free, independent and confidential advice for residents of Westminster. Practical tips and service updates now on WhatsApp. Click here to join.

Have you checked our Events Calendar to see where you can find our all our drop in sessions this week around the borough?

🚨 Are you worried about your gambling habits?

You can ask your bank to limit how much you spend on gambling.

There are other steps you can take ⤵️
bit.ly/4u9pgq1

Citizens Advice Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Our research enables us to campaign on issues affecting people's lives.

If you need info or advice over the weekend - or any time - check out our huuuge website www.citizensadvice.org.uk

🎟️ Have you bought event tickets from an official seller?

You can get a refund if the organiser cancels, moves or reschedules the event.

Find out what your consumer rights are ⤵️
buff.ly/U5ljtLh

Did you know this? Do check your #pension 👇

From Westminster Council
If you're 16-25 living, working or studying in Westminster, apply for our £1000 funding grant to make your business idea a reality

Successful applicants will get a £1K grant to invest in their business idea & 40+ hrs support to help them reach their goals

bit.ly/40rw1Wl

Have you seen that we have outreach venues all across the borough? You can drop in at one of our Information Hubs so check out one near you: buff.ly/O9XZmRv

Reporting scams can help to track down scammers and protect others.

You can report scams to:
➡️ 7726 for texts
➡️ report@phishing.gov.uk for emails
➡️ @ASA_UK for adverts
➡️ @royalmail for letters

Check what steps you can take ⤵️
https://bit.ly/4jyWeek

#ShopAware

Report a scam If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather.

Reporting scams can help to track down scammers and protect others.

You can report scams to:
➡️ 7726 for texts
➡️ report@phishing.gov.uk for emails
➡️ @ASA_UK for adverts
➡️ @royalmail for letters

#shopaware
Check what steps you can take ⤵️

Getting your money back if you paid by card or PayPal Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback'.

👻 Ghosted by a seller?

Whether it’s a missing pair of new trainers or a new dress that never arrived, there are steps you can take to get your money back if you paid by card or PayPal.

Our advice can help you be #ShopAware ⤵️

Something's gone wrong with a purchase Information for if something's gone wrong with a purchase. Get help if you're a consumer who's had an issue with a purchase you've made and need advice.

🛍️ Do you know your rights when a clothes or shoes order goes wrong?

From fake online shops, delivery delays and refund policies - we can help you understand what you’re entitled to.

Find out what you need to know to stay #ShopAware online ⤵️

📦 Still waiting on a parcel?

It’s the seller’s legal responsibility to make sure your order reaches you.

If it’s missing, ask for a redelivery or check if you can get a refund ⤵️

bit.ly/4sTC9E3

#ShopAware

Don’t get stuck with a broken zip or shoes that don’t fit.

✅ Understanding your consumer rights when shopping online is the best way to protect your money and new purchases.

Find all our free online advice on our website ⤵️
bit.ly/49xKFkg

#ShopAware

🛍️ Have you bought something that’s fake or counterfeit?

You have the legal right to a refund. You can also report the seller to Trading Standards or report them for fraud.

Check your consumer rights ⤵️
bit.ly/3GS35QV #shopaware

Today sees the start of our 2nd 2025/2026 Consumer Awareness campaign. It's a week of activity aiming to help consumers #ShopAware when online shopping, focusing specifically on buying clothes /footwear online. So keep an eye on #shopaware!

You’re entitled to paid holidays if you’re an employee or a worker - including an agency worker.

🗓️ You have to take your holiday in a period called a ‘leave year’.

We can help you understand your rights at work ⤵️
bit.ly/4apanXf

Have you seen our calendar of our Information Hub drop in centres? They are all over the borough so there's likely to be one just near you: buff.ly/sKCydp9

From: Westminster City Council @citywestminster.bsky.social
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Aged 11-18 (or up to 25 with SEND) who is interested in becoming the next elected Member of Youth Parliament?

Or do you know a young person who could represent young voices in Westminster?

Applications close March 23: bit.ly/49biLYw

From: Westminster City Council @citywestminster.bsky.social

Winter can feel isolating – but you’re not alone.

Free activities and support are available across Westminster providing opportunities to connect with others and try new things: bit.ly/4k31AyD

Some #toptips to fight damp and condensation 👇

More info about #pensioncredit 👇

Are you a pensioner or know someone who is living on the minimum? Have a look at #pensioncredit which can help with extra income and access to other benefits www.ageuk.org.uk/information-...

Thanks for this reminder of your #consumerrights

A warning sign with an exclamation mark above the text: "Be scam aware. Whenever you receive a one-time passcode from a company, never share this with anyone else." The background features a blurred image of a person using a laptop.

⚠️ Be wary of unsolicited calls claiming to be from your bank or a brand you use. Legitimate companies will never contact you first asking for passwords or one-time passcodes.

Learn more about spotting scams ⤵️
https://bit.ly/2X31puV

Citizens Advice volunteers smiling and talking to each other outside, wearing Citizens Advice lanyards. Text reads: “Thank you to our student volunteers!”. Hashtag #SVW2026 on the top left which stands for Student Volunteering Week 2026.

We’re celebrating Student Volunteering Week 🎉

Our incredible student volunteers at local Citizens Advice and the Witness Service make a real difference every day.

Whether online, on the phone or in person, thank you for helping people find a way forward!

#SVW2026

From : Westminster City Council @citywestminster.bsky.social
Feeling lonely? You're not alone. Free activities and support are available across Westminster to help you connect: buff.ly/c0zVzQb

One for the diary - our monthly #datainsights session for February is looking at #debt. Tune in on 26th February 2=3pm👇