Citizens Advice South Worcestershire

Personal Independence Payment (PIP) is extra money to help you with everyday life if you have an illness, disability or mental health condition.

We can help you check if you’re eligible for PIP ⤵️
bit.ly/40n9sSD

Do you know someone who might make a great Trustee?

Please share this opportunity with your networks and help us reach people who want to make a difference locally.

👉 www.citizensadvicesw.org.uk/latest-news/

🎟️ Have you bought event tickets from an official seller?

You can get a refund if the organiser cancels, moves or reschedules the event.

Find out what your consumer rights are ⤵️
bit.ly/4m4X2I2

If you’re having problems with your neighbour:

✍️ Take a note of when it happens
💬 Talk to them if you feel safe and comfortable
✅ Get help from a mediator

Here’s what steps you can take ⤵️
bit.ly/4qWRn91

There are steps you can take if you’re struggling to afford your gas and electricity bills.

➡️ You should contact your supplier to let them know. They have to help you come to a solution to pay what you owe them.

Our advice can help ⤵️
bit.ly/4rJzMCa

Trustees play a vital behind-the-scenes role, helping ensure Citizens Advice South Worcestershire can continue offering free, confidential and independent advice to local people.

Interested?
👉 www.citizensadvicesw.org.uk/latest-news/

Upton Foodbank – Wednesday Reminder

Just a reminder that the Malvern Hills Foodbank service at Upton is open this Wednesday morning.

🗓 Fortnightly on Wednesdays
⏰ 10:00am – 12:30pm

There is also a regular Friday morning session at Upton.

Please help us spread the word

Is your landlord not doing the repairs they’re responsible for? It’s best to speak to them first to resolve your problem.

✅ If that doesn’t help, there are steps you can take to complain.

Our online advice can help ⤵️
bit.ly/3MxL3qh

You don’t need to be an expert to become a Trustee.

If you care about your community, can offer your perspective, and are willing to learn — we’d love to hear from you.

👉 Trustee vacancies here: www.citizensadvicesw.org.uk/latest-news/

⚠️ Your Universal Credit payments could be temporarily reduced if you haven’t done one of the activities in your claimant commitment.

This is known as being sanctioned.

Here’s what you need to know ⤵️
bit.ly/4cnTBKN

🛍️ Have you bought something that’s fake or counterfeit?

You have the legal right to a refund. You can also report the seller to Trading Standards or report them for fraud.

Check your consumer rights ⤵️
bit.ly/3GS35QV

Are you dealing with pest infestations in your rented home?

It’s important to know who’s responsible for dealing with infestations and what your landlord should do.

Find out more on our website ⤵️
bit.ly/4pDQ4ec

You don’t need to be an expert to become a Trustee.

If you care about your community, can offer your perspective, and are willing to learn — we’d love to hear from you.

👉 Trustee vacancies here: www.citizensadvicesw.org.uk/latest-news/

🛍️ Have you bought something that’s fake or counterfeit?

You have the legal right to a refund. You can also report the seller to Trading Standards or report them for fraud.

Check your consumer rights ⤵️
bit.ly/3GS35QV

Did you know there’s different schemes to help you pay for childcare?
These will only pay for ‘approved childcare’.

You might also be able to get more help if you get any benefits.

Find out more on our website ⤵️
bit.ly/4flTLlA

🎉 This week we’re celebrating the incredible contributions of our student volunteers.

They balance their studies with empowering people in their local communities - thank you for everything that you do!

Could you be a volunteer? ⤵️
bit.ly/3NwZCKO

#SVW2026

There are steps you can take if you’re struggling to pay back your debts.

📝 Start by collecting all the information about your debts such as contracts, bills and statements.

Our advice can help ⤵️
bit.ly/4kuSKsr

🏘️ Are you sharing a home with other people?

It’s important to understand your rights and responsibilities.

Our online advice explains what you need to know ⤵️
bit.ly/3Us0jVY

Each year, Citizens Advice South Worcestershire:
✔ supports over 6,000 people
✔ helps with 17,000+ issues
✔ secures over £1.2 million in income gains for clients

Our Trustees help make this possible.

Could this be you?
👉 www.citizensadvicesw.org.uk/latest-news/

Whoever you are, whatever your problem - we’re here to help you 💙

Everyday we help people like Jean, Hassan and Charlie find a way forward. 

#WeAreCitizensAdvice. We are the people’s champion.

Find out more about us ⤵️
bit.ly/3YxGu2C

⚡ Looking to save money on your gas and electricity?

You could consider switching suppliers or a different tariff with your current supplier.

Before that, check if you can switch ⤵️
bit.ly/4c5ouDw

🚗 If you’re having problems with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back.

Try our online tool to check your consumer rights ⤵️
bit.ly/4toSYab

We’re currently recruiting Trustees, including:
• Treasurer
• Clerk to the Board
• General Trustees

You don’t need to have been a trustee before — transferable skills, lived experience and an interest in governance are all welcome.

👉 Full details: www.citizensadvicesw.org.uk/latest-news/

You might be able to claim benefits if you:

➡️ Can’t work because you’re sick or disabled
➡️ Have difficulty with everyday tasks or getting around

Find out what you’re entitled to ⤵️
bit.ly/4500oXE

Separating from your partner can have a big impact on your finances, especially if you rely on your partner’s income or have children.

It’s important to know what support is available to you.

Our advice can help ⤵️
bit.ly/45s5HhU

Becoming a Trustee doesn’t need to take up lots of time.

Our Trustee Board meets 4–5 times a year, with training and support provided — making it a flexible and rewarding way to give back.

Find out more 👉
www.citizensadvicesw.org.uk/latest-news/

Are you looking to make any improvements to your home?

A local authority can offer different types of help to adapt, improve, or repair your home.

Find out more on our website ⤵️
bit.ly/3LZLU2C

Feeling overwhelmed by debt? You’re not alone.

Whether it’s credit cards, loans, or everyday bills piling up, financial stress can feel impossible to escape.

We can help you know what options are available ⤵️
Let’s talk about debt wearecitizensadvice.org.uk/lets-talk-ab...

⚡ There are simple energy wins to be found in every room of your home.

Our Energy Savers week tips could help you save ⤵️
bit.ly/3NsDQYt 

#ESW26

Understanding your heating controls is the easiest way to keep a handle on your energy usage 🔥

1️⃣ Check your thermostat temperature
2️⃣ Set your heating times
3️⃣ Check your radiator valves

Read our all our heating tips here ⤵️
bit.ly/3Le0cwo

#ESW26