Human Made

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OpenAI has the anti-venom that teachers desperately need, but refuses to release it because it’ll hurt their revenue.

archive.today/MTxql

the problem with a story, essay, etc written by LLM is that i lose interest as soon as you tell me that’s how it was made. i have yet to see one that’s ‘good’ but i don’t doubt the tech will soon be advanced enough to write ‘well.’ but i’d rather see what a person thinks and how they’d phrase it

AI bots ruined Twitter, so let’s stop them from doing the same thing here. #blocklist

bsky.app/profile/did:...

New study shows AI search engines get it wrong, way too often, and even make up citations and links too often - this is a real problem - plus more www.seroundtable.com/ai-search-en...

#ai #search

With this all in mind, let’s look back at a different side of 2023. Fintech firm Klarna halted its hiring in late 2023, letting its workforce shrink by about 20%. See, Klarna’s CEO — Sebastian Siemiatkowski — figured that generative AI chatbots were good enough to replace human customer service agents, so the company replaced around 700 of them with GenAI. Siemiatkowski said a few months ago that “AI can already do all of the jobs that we, as humans, do. It's just a question about how we apply it and use it.” But it seems that, on the ground, that reality has not played out. “We just had an epiphany: in a world of AI nothing will be as valuable as humans,” Siemiatkowski wrote last week. “Ok you can laugh at us for realizing it so late, but we are going to kick off work to allow Klarna to become the best at offering a human to speak to!!!” “We will continue to invest and improve our AI support,” he added. “But the truth is the cost savings it generates and improvement in quality allows us to double down on making sure the human service part of Klarna becomes even better.” So, AI didn’t kill customer service, after all.

Even some of the "true believers" are starting to realize that AI works best when it augments, acts as a helper to humans, not replace them.

The hype bubble is slowly bursting. AI is not going away, but at least some reality is getting through.

If you are a freelancer and are available to write some news for @pcgamer.com in March, we're looking to try some new writers out! Hit me up. (send this to your freelancer buds)

"Like many, the team behind the work is worried about the impact of samizdat content flooding the web."

The first step for our new collective of experienced freelance writers and editors. @humanmade.fyi