Air Passenger Rights

Canada's airline regulator to probe recent flight disruptions in Puerto Vallarta | CBC News Canada's airline regulator says it will probe the recent flight disruptions that occurred in the popular tourist destination of Puerto Vallarta, Mexico.

Canada's airline regulator to probe recent flight disruptions in Puerto Vallarta
www.cbc.ca/news/busines...

‘Ghosted’: Canadians stranded in Puerto Vallarta say they are abandoned by WestJet | Globalnews.ca British Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.

‘Ghosted’: Canadians stranded in Puerto Vallarta say they are abandoned by WestJet
globalnews.ca/news/1170876...

‘I feel abandoned by WestJet’: Stranded Albertans struggle to get return flights home from Puerto Vallarta Canadian airlines resume their operations in Puerto Vallarta, stranded Albertans still down there are in a race against time to get back. Edward Djan has more.

WestJet is breaking federal regulations, abandoning passengers abroad

calgary.citynews.ca/video/2026/0...

It takes an entire day to deal with a single air passenger complaint, Transport Canada director says Regulator faces backlog of 93,000 cases, while resolutions process can take more than a year to begin

It takes an entire day to deal with a single air passenger complaint, Transport Canada director says
www.theglobeandmail.com/investing/pe...

nice! Air France ended up paying my family 9600$ after they took off the Quebec-Paris plane at 2AM after we boarded it.

They didnt have enough meals.

The plane took off without us and ~40 other people and we got to our destination 2 days later.

Canadian airlines oppose court challenge seeking to make passenger complaint rulings public Advocacy group argues Canadians should have access to rulings from Canadian Transportation Agency

Canadian airlines oppose court challenge seeking to make passenger complaint rulings public
www.theglobeandmail.com/business/art...

Air Canada has to pay over $15,000 after two courts rule in Ottawa man's favour The court ruled against Air Canadas argument the passenger shouldn’t have booked replacement flights, but instead wait for the airline.

Air Canada has to pay over $15,000 after two courts rule in Ottawa man's favour

nationalpost.com/news/canada/...

Canadian airlines push back against court challenge on passenger complaints Canada’s biggest airlines are opposing a court challenge to rules that advocates say muzzle travellers.

Canadian airlines push back against court challenge on passenger complaints
www.ctvnews.ca/business/art...

European Parliament stands behind air passenger rights
www.europarl.europa.eu/news/en/pres...

WATCH: Why taxpayers are still footing bill for airline complaints process?

by Erica Johnson and @ana-kom.bsky.social

www.tiktok.com/@cbcnews/vid...

Junk Fees in Air Travel: Address to the House of Commons Transport Committee Cabinet should promptly amend the APPR's price advertising provisions to end junk fees in air travel in Canada.

Junk Fees in Air Travel: Address to the House of Commons Transport Committee
airpassengerrights.ca/en/advocacy/...

How flying in Canada went from glitz and glamour to cramped misery — and how we can fix it The flying experience in Canada went from airplane dance clubs to seats that taller travellers struggle to fit in. How did we get here?

How flying in Canada went from glitz and glamour to cramped misery — and how we can fix it
www.thestar.com/business/how...

Opinion: WestJet’s reconfigured planes are perfect – if you’re a toddler, or a glutton for punishment Enjoy all of the features of an ultra-low-cost carrier, without the actual ultra-low-cost fare

WestJet’s reconfigured planes are perfect – if you’re a toddler, or a glutton for punishment
www.theglobeandmail.com/opinion/arti...

Air passengers should keep their rights, say MEPs
www.europarl.europa.eu/news/en/pres...

Internal documents show Ottawa pushed to delay airline complaint fee — as taxpayers foot $30M for system | CBC News Over two and a half years ago, Parliament ordered the Canadian Transportation Agency to create a fee airlines would pay to cover some of the roughly $30-million taxpayer cost to process air passenger ...

Government documents suggest Ottawa stalled airline fee meant to fund passenger complaints system

Records show Transport Canada and transport ministers trying to delay fee implementation

www.cbc.ca/news/gopubli...

Ryanair fined €256mn in Italy for ‘abusive strategy’ against online travel agents Airline plans to appeal against competition authority’s ‘bizarre’ and ‘unsound’ ruling

Ryanair fined €256mn in Italy for ‘abusive strategy’ against online travel agents
www.ft.com/content/5c83...

The author failed to calculate the number of disruptive passengers per 1,000 (or 1,000,000) passengers transported.

The data only "proves" that in months or on days when significantly more passengers travel, there are more incidents of unruly passengers. This is to be expected.

Air passengers are more likely to become unruly during the holidays. The data proves it | CBC News A CBC News analysis of more than 340,000 aviation events going back a quarter century shows that reports of disruptive passengers on commercial airliners is most common around the holidays.

MISINFORMATION ALERT

CBC's article entitled "Air passengers are more likely to become unruly during the holidays. The data proves it" contains unsubstantiated conclusions.

The report is based on a flawed methodology. @graemebruce.bsky.social

www.cbc.ca/news/canada/...

Globe editorial: Canada’s air passenger protection system is stuck on the tarmac Air Transat dispute highlights the fact that proposed reforms to compensation rules have stalled

Globe editorial: Canada's air passenger protection system is stuck on the tarmac

www.theglobeandmail.com/opinion/edit...

What steps to take if Air Transat cancels your flights (CTV) YouTube video by Air Passenger Rights

WATCH: What steps to take if Air Transat cancels your flights

www.youtube.com/watch?v=5kxJ...

Air Transat Preemptive Flight Cancellations 2025: What Are My Rights? Cash compensation, rebooking (including on competitors), meals, and accommodation are owed. These cancellations are within the carrier's control a...

Air Transat may cancel flights "preemptively" in anticipation of its pilots go on strike

Do you know you rights?

airpassengerrights.ca/en/blog/air-...

For the Record: Recording Phone Calls in Canada Your recorded conversation can provide irrefutable evidence that your rights were denied.

For more information about your right to record, visit:
airpassengerrights.ca/en/blog/reco...

WestJet and Air Transat tell passengers to stop recording on their phones – even though it’s legal | CBC News Jason Huang says a WestJet employee grabbed his phone and threatened to deny him boarding when he began recording his conversation during airport check-in. Legal expert say passengers are within their...

WestJet and Air Transat passengers fight back after airlines falsely claim they can’t film disputes
www.cbc.ca/news/gopubli...

Will Dressing Up Fix Flying? Will It Fix Anything?

Will Dressing Up Fix Flying? Will It Fix Anything?
www.nytimes.com/2025/11/24/s...

We welcome the decision of WestJet's CEO to delete his unprofessional post on LinkedIn ("Guess who is paying for outsized compensation for air passengers? It's YOU through higher ticket prices.")

We look forward to a full apology for the post and the ad hominem comment he added.

WestJet's CEO posted on LinkedIn about "study" that turns out to contain fake quotes.

www.linkedin.com/posts/alexis...

When he was called out about the hoax, he got very upset:

New WestJet policy surrounding wheelchairs affects family’s vacation | Globalnews.ca Georgia Nataraj and her family were going to Mexico next February when her parents received notice from WestJet to cancel their tickets due to Georgia's power wheelchair.

New WestJet policy surrounding wheelchairs affects family’s vacation
globalnews.ca/news/1153408...

New passenger refund rules could drive up airfares, warns think tank A free-market think tank is warning Canadian air travellers to expect higher ticket prices if proposed changes to passenger compensation.

Dubious report from a "think tank" claims proposed APPR amendments could drive up airfares.

FACT: Estimated economic impact is $1/segment

nationalpost.com/news/canada/...