Team Design Team

Transformation in action: When support becomes the blueprint for company-wide AI As AI spreads beyond support, the teams who pioneered it are becoming the blueprint for company-wide transformation.

New Post from Intercom Product & Design: https://www.intercom.com/blog/support-is-the-blueprint-for-company-wide-ai/

Telex experiments “Describe your idea. Telex will build a WordPress block for you.” — That’s the promise featured on the Telex website. Created by Automattic, this experimental tool has been generating buzz across the WordPress community as a powerful new companion for developers.

New Post from Automattic Design: https://automattic.design/2026/03/03/telex-experiments/

Transformation in action: How AI is evolving support careers AI is changing what it means to work in support. Here's what this looks like in practice and how to prepare your team.

New Post from Intercom Product & Design: https://www.intercom.com/blog/how-ai-is-evolving-support-careers/

The Prompt Is the Prototype: How Structured AI Prompting Is Reshaping Enterprise Design How one-shot prompting with Figma Make and Carbon Design System compressed months of enterprise prototyping into minutes — and what any…

New Post from IBM Design: https://medium.com/design-ibm/the-prompt-is-the-prototype-how-structured-ai-prompting-is-reshaping-enterprise-design-b0c284549d76?source=rss----9d530348b622---4

The Writing Lesson Hidden in My Automattic Hiring Trial My design hiring trial valued clear thinking over perfect pixels—and that priority has shaped my career ever since. The onboarding screens and mockups I designed during those weeks are no longer relevant, but the practice of documenting my reasoning clearly continues to guide how I approach design challenges today.

New Post from Automattic Design: https://automattic.design/2026/02/23/the-writing-lesson-hidden-in-my-automattic-hiring-trial/

Transformation in action: Raising the bar for customer experience AI efficiency gains are just the beginning. Discover how teams with mature AI deployment deliver proactive, personal support at scale.

New Post from Intercom Product & Design: https://www.intercom.com/blog/raising-the-bar-for-customer-experience/

The 2026 shortlist: 11 design trends that are about to go mainstream What’s queued up for 2026? Agentic AI, hands-on leadership and true design craft. Explore the full map of what’s coming next.

New Post from Zalando Design: https://medium.com/zalando-design/the-2026-shortlist-9-design-trends-that-are-about-to-go-mainstream-d7fdba4b739c?source=rss----4d647bfe2390---4

Transformation in action: Why ROI becomes clearer with deeper integration Deeply integrating AI reshapes how support scales and contributes to growth. Here's how this compounds impact and makes business value easier to articulate.

New Post from Intercom Product & Design: https://www.intercom.com/blog/why-roi-becomes-clearer-with-deeper-integration/

Transformation in action: Why AI deployment depth makes the difference Going deep with AI delivers better support outcomes. Here's how a mature level of deployment impacts results, and what you can do to get ahead of the widening gap.

New Post from Intercom Product & Design: https://www.intercom.com/blog/why-ai-deployment-depth-makes-the-difference/

The AI deployment gap is widening, don’t get left behind While most customer service teams now use AI, a gap is opening up between teams that have deployed AI at a surface level and those that have integrated it deeply. Learn how to close the gap before it becomes too wide.

New Post from Intercom Product & Design: https://www.intercom.com/blog/customer-service-transformation-report-2026/

Content Engineering lessons we’re taking into 2026 Written by Lisette Walberer and Grace Boatwright | Jan 2026

New Post from Thumbtack Design: https://medium.com/thumbtack-design/content-engineering-lessons-were-taking-into-2026-72f07d94d2b3?source=rss----985cf4d180a2---4

Design System: the art of documented compromise When principles meet industry reality

New Post from Doctolib Design: https://medium.com/doctolib/design-system-the-art-of-documented-compromise-04a7a5fab937?source=rss----2466c2b80862--design

Agentforce Builder is Now Easier to Use – No Coding Required With the latest Agentforce Builder innovations, we’re making it easier for you to use natural language and no-code ways to create reliable agents.

New Post from Salesforce Design: https://www.salesforce.com/blog/easy-to-use-agentforce-builder/

From Silos to Collaboration: My First 30 Days as a Writer on a Design Team Leaving Legacy Tech Writing Behind

New Post from Emplifi Design: https://medium.com/emplifi-design/from-silos-to-collaboration-my-first-30-days-as-a-writer-on-a-design-team-4699b98417d5?source=rss----f146767dd08---4

GRL: The 'Precision Filter' You Didn’t Know Your CDP Was Missing Discover the 'Precision Filter' your Customer Data Platform is missing. Learn how GRL (Group, Rank, and Limit) in Salesforce Data 360 transforms your audience from a generic segment into a hyper-personalized, targeted priority list—all without writing a line of code.

New Post from Salesforce Design: https://www.salesforce.com/blog/grl-the-precision-filter-you-didnt-know-your-cdp-was-missing/

New research: Customer service team evolution Our latest research shows that customer service teams are undergoing significant change as a result of implementing AI tools and broader technological shifts. Learn more about how they're evolving.

New Post from Intercom Product & Design: https://www.intercom.com/blog/new-research-customer-service-team-evolution/

Faire Design’s biggest launches of 2025 Streamlined checkout, amped up ads, a toolkit for brand growth, and more

New Post from Faire Design: https://craft.faire.com/faire-designs-biggest-launches-of-2025-01e8269f9bcc?source=rss----4af981bb79f--design

Drawing the holiday spirit — Interviewing Cinta Arribas Based in a small city in Northern Spain, Cinta Arribas is an illustrator and visual artist with over ten years of professional experience. She studied Fine Arts in Salamanca and Kassel (Germany), and recently completed an artist residency in Washington, DC, through a program of the Spanish Embassy.

New Post from Automattic Design: https://automattic.design/2025/12/18/drawing-the-holiday-spirit-interviewing-cinta-arribas/

Analog Series: Meet Emilia UX Design Manager, Fire Tablets

New Post from Amazon Design: https://www.amazon.design/ux-design/meet-emilia

2026 customer service planning series: Vol. 05 AI is reshaping capacity planning. Explore how automation rate, shifting workloads, and new operational demands should guide your 2026 support strategy.

New Post from Intercom Product & Design: https://www.intercom.com/blog/capacity-planning-in-an-ai-first-model/

Evolving content design for the age of AI by Jody Allard, head of Content Design at Thumbtack

New Post from Thumbtack Design: https://medium.com/thumbtack-design/evolving-content-design-for-the-age-of-ai-fd048250b436?source=rss----985cf4d180a2---4

How Do We Stop Designing for Personas and Start Designing for People? Written by : Maigan Webster and Fabian Faes Edited by: Jack LaMarche

New Post from IBM Design: https://medium.com/design-ibm/how-do-we-stop-designing-for-personas-and-start-designing-for-people-f333ebd9d22f?source=rss----9d530348b622---4

Bringing together international public designers in Amsterdam, Berlin and Brussels Recapping the International Design in Government Community activities this year from a conference in Amsterdam to getting together in Berlin. And sharing what is planned for the community in 2026.

New Post from Design in Government: https://designnotes.blog.gov.uk/2025/12/09/bringing-together-international-public-designers-in-amsterdam-berlin-and-brussels/

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents Intercom has earned AIUC-1 certification, the first standard designed specifically for AI Agents.

New Post from Intercom Product & Design: https://www.intercom.com/blog/intercom-achieves-aiuc-1-certification/

2026 customer service planning series: Vol. 03 Learn what the four key roles in an AI-first support team look like in practice, and why your AI performance will inevitably drift without them.

New Post from Intercom Product & Design: https://www.intercom.com/blog/inside-the-ai-first-support-team/

A Quick Introduction to User Experience (UX) Learn all about user experience in a clear and simple way. Learn why it matters and how it impacts your business.

New Post from Salesforce Design: https://www.salesforce.com/blog/a-quick-introduction-to-user-experience-ux/

More context, more confidence: The new CX Score explained Learn how CX Score has evolved to provide deeper, more actionable insights.

New Post from Intercom Product & Design: https://www.intercom.com/blog/the-new-cx-score-explained/

How Conversation Design Differs from Conversational UI Conversation design shapes how AI reasons, responds, and maintains context. Conversational UI translates that intelligence for user interaction.

New Post from Salesforce Design: https://www.salesforce.com/blog/conversation-design-and-conversational-ui/

Regulation by Design: What every designer needs to know about the newest EU regulations By Marie-Therese Sekwenz, Dasha Simons and Alina Wundsam.

New Post from IBM Design: https://medium.com/design-ibm/regulation-by-design-what-every-designer-needs-to-know-about-the-newest-eu-regulations-6e91d2639005?source=rss----9d530348b622---4

Best in WordPress Design: General Condition General Condition’s new website is a study in atmosphere: slow, intentional, emotionally charged design brought to life with WordPress. In this edition of Best in WordPress Design, its founder, Jovan Lakić, shares the inspirations, challenges, and tools behind their narrative-driven digital world.

New Post from Automattic Design: https://automattic.design/2025/11/19/best-in-wordpress-design-general-condition/