Lisa Mo (she/her)

As product people, we're often agents of change. Too often, we forget that we end up introducing new ways of working to those around us, like our team or our business partners (stakeholders). Be patient and empathetic. Give people time to learn and adapt.

#ProductManagement #ChangeManagement

Looking at your ways of working as a product can help to move from alibi progress to real progress.

Prioritize value over correctness of applying a framework, not the other way around.

Tim Herbig at

#ProductAtHeart24

“Requesting a feature costs 0, as product people, we will have to put money on the table.”

~ Fabrice de Mazery

→ Saying yes will cost you in the long run. We need to think about the landing after the launch 🚀

#ProductAtHeart24

Know your audience and tell those money stories when it matters.

Important lesson from @richmironov.bsky.social

#ProductAtHeart24

“When the deadline comes, no one is gonna die.”

~ Oliver Reichenstein

#ProductAtHeart24

It does, doesn’t it!

#ProductAtHeart24

“Making and breaking is how kids learn. And Mark Zuckerberg.”

Great quote from Oliver Reichenstein

#ProductAtHeart24

[edit: this aged interestingly…]

„Product Operations helps to monitor and inform your strategy with data and insights!”

~ Melissa Perri

I would like to see this more!

#ProductAtHeart24

Starting strong at ProductAtHeart 2024

💚 Courage is a choice! Have the courage to be curious.

#ProductAtHeart24

I am gonna be moving some content over from Threads, so I can delete my account there.

It’s all from the @productatheart.bsky.social Conference 2024 - this is one of my favourite places to learn and connect and see all my product friends. So you should get tickets for the 2025 one!

When finishing a project assignment, it feels nice when people say, we’ll miss you, you’re irreplaceable! If it’s about my personality, that’s so sweet, but if it’s about my knowledge, I didn’t do my job right.

#ProductManagement #Consulting

📃 Document stuff - Give people a chance to find information easily on their own. Whenever I worked on a new initiative, I would create a Confluence page and continuously add to it so you could follow my whole thought process if you wanted to.

🔁 Repeat yourself - Sharing something that's daily business for you does not mean saying it once is enough. If you don't feel like a broken record, you didn't say it enough!

✍️ Use public channels to ask questions - interested people can see what's being discussed and potentially chime in with additional information! It becomes a conversation and the potential to learn something „accidentally“ increases a lot.

I am consistently surprised how hard transparency is for product people or managers in general.

I had a conversation with one of my clients, and we came to the conclusion that they wanted to be more transparent but lacked the structure to be more transparent.

Here’s what you can do:

🧹 I try to clean out my saved passwords once a year. Trying to delete unused accounts is surprisingly hard. There are errors or I cannot do it at all, having to contact them, which is a whole new struggle.

Whoever needs to hear this:

Account deletion is part of the user journey!!!

It's not a product manager's job to make every decision—it's to make sure the right decisions get made.

Give your team the clarity and context they need to figure out the way forward for themselves.

Don't become a bottleneck for good ideas.

We’re all here for three days with lots of time allocated to fun activities. We’re going to the museum today ☺️

There hasn’t been this much laughter in ages - we all needed this, and that was only day one ☺️

We’re having team days in-person and so far we have mainly done team building through fun facts and boardgames and pizza (and a retro).

I understand that getting everyone in a room can be expensive but this kind of productivity does so much more for a team!

From the book, “The Creative Act: A Way of Being.” I’ve never approached any project the same way, bc the problem and the people are different. If I force myself into a framework or process, the results are uninspiring.

I was talking with someone about the essential character traits of #ProductPeople - Here are my all-time faves:

💖 Empathy
👂 Active Listening
🔍 Curiosity
🧠 Critical thinking
🤗 Openness

Bonus: 😁 Sense of humour

What are your top 5?

#ProductManagement

And also plain old transparency. Tell them, you’re not here to win them back but you wanna make sure you understand what was missing for them to learn from it and for that honest feedback is best and there won’t be any hurt feelings.

I always try to ask in a positive way to make them feel less bad for disliking something and hopefully reduce social bias. Maybe something like, if you had a magic wand, what would you have changed on the product (that would have made you stay)?

Our main job, as PMs, is to gather all the information and make, or help others make the best decisions to end up with a product that customers love and that works for the business.

That’s needs a lot of communication and critical thinking skills.

Nobody said #ProductManagement is easy 😅

What Girl Groups Taught Me About Product Management I have mentioned this before: I am a kid of the 90s, and in hindsight, the music we listened to had some great product lessons. You can…

Oops, I did it again… 90s music has so many valuable product lessons!

#ProductManagement

Thanks for sharing 💕

Show me a picture on your phone that has your energy that isn’t a selfie.

I have been wondering of ADHDers are drawn to product and there's more of us, or if its just my bubble 😅 Feels like high correlation which makes sense to me.

Amazing! People on my team volunteer and choose what they'd like to support so it similar sometimes.

However, this team is also a little dysfunctional, so I learned people might sign up for a goal so others cannot and potentially change how we do things… 😑