SocietyWorks

New FixMyStreet integration for Enfield Borough Council As well as removing the need to manually re-key emails into its backend system, the integration also allows Enfield to mirror the reporting processes followed via its other reporting channels, and to ...

We're really pleased to have supported Enfield Council with a new open data standards integration between the national FixMyStreet site and the Council’s Verint System: www.societyworks.org/2026/02/13/n...

Planning for LGR: the importance of front-end consistency With a considered approach and the right technological scaffolding, council services can maintain their familiarity to users while forging increased trust and engagement.

When it comes to LGR, most members of the public don’t care about the changes being navigated; they just want to be able to access the services they need easily and without confusion.

We've shared some advice on how to keep things simple for users: www.societyworks.org/2026/01/30/p...

Faster reporting on FixMyStreet: start your report with a photo As well as making the reporting process quicker, this new functionality should also increase the accuracy of reports, removing the need for users who can’t or don’t want to report the problem at its l...

Photo-first reporting has arrived across the FixMyStreet website and app, as well as all cobranded instances of FixMyStreet Pro. 🤳🎉

Read about it on our blog: www.societyworks.org/2026/01/22/f...

www.societyworks.org/2026/01/22/f...

SocietyWorks - Citizen-centred digital solutions for local government and the public sector SocietyWorks builds citizen-centred local authority solutions for local government and the public sector. We are a wholly owned subsidiary of mySociety, the not-for-profit group pioneering the use of…

We are grateful to www.societyworks.org, one of our Platinum sponsors this year!

Your support helps bring people together across public service, design and technology to share ideas and learn from one another.

@societyworks.org

Northumberland County Council Northumberland County Council selected FixMyStreet Pro to achieve better arrangements for reporting of public realm maintenance issues and management of requests across a broad range of service areas.

Kicking off the new year with a brand new case study, exploring how Northumberland County Council have been using FixMyStreet Pro to achieve better arrangements for reporting public realm maintenance issues and management of requests.

Read it here: www.societyworks.org/case-studies...

2025 in review Take a look at what we got up to in 2025 as we continued to support authorities in improving interactions with citizens, building trust in the public sector and aiding digital transformation across a ...

The SocietyWorks 2025 Annual Report is here.

Each year, these reports help us to celebrate some of the many ways our technology is used by local authorities and other organisations to affect positive and sustainable service transformation.

Take a look: www.societyworks.org/impact/2025-...

“FixMyStreet is a classic for a reason.” FixMyStreet celebrated in Newspeak House Political Technology Awards 2024–25 "It’s a clean, practical tool that opens a direct line between people and local government. But what struck me was the deeper shift it invites: it makes place-based maintenance visible, collective, an...

“FixMyStreet is a classic for a reason.”

What lovely words to discover said about FixMyStreet by the 2024–25 Fellows of Newspeak House for their Political Technology Awards grant making exercise.

www.societyworks.org/2025/12/15/f...

Incorporating housing fault reports into FixMyStreet Pro Among FixMyStreet Pro’s key benefits is its ability to allow councils and other public authorities to incorporate into each installation fault reporting for multiple service areas, flexing around indi...

Discover some of the many ways FixMyStreet Pro can be used to manage housing-related fault reports for both councils and housing associations.

www.societyworks.org/2025/11/21/i...

Account Manager, SocietyWorks - Remote - mySociety and SocietyWorks SocietyWorks is the commercial division of the UK civic technology charity, mySociety, the organisation behind well used services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem. W...

Another chance to join the SocietyWorks team! This time as an Account Manager.

If you're someone with experience working in account management of a tech service, ideally within local government, and you're looking for a change, then we'd love to hear from you!

apply.workable.com/mysociety/j/...

Closing reports to updates within different timeframes with FixMyStreet Pro The setting can be applied to any subcategory as needed. This allows you to automate the closing of reports to updates for individual problems within a category sooner or later than others.

FixMyStreet Pro has a new feature enabling councils and other authorities to automate the closing of reports to updates within a category sooner or later than others to avoid new instances of problems being reported via existing reports.

Read more:

www.societyworks.org/2025/10/20/c...

We are now sponsoring OpenStreetMap and MetaCPAN Along with our parent charity mySociety, SocietyWorks is now formally sponsoring OpenStreetMap and MetaCPAN – two key external pieces of digital infrastructure that help us to run our services.

Along with our parent charity @mysociety.bsky.social, we're pleased to now formally sponsor OpenStreetMap and MetaCPAN – two key external pieces of digital infrastructure that help us to run our services.

www.societyworks.org/2025/10/07/w...

Business Development Manager, SocietyWorks - Remote - mySociety and SocietyWorks Are you looking for a business development role where you can use your sales skills to help make a real difference in society? A role where you’re not just selling for the sake of it, but selling to i...

We’re hiring a Business Development Manager (remote role, with travel requirements)! 🔔

If that sounds like something you'd be good at, we’d be thrilled to hear from you. Find all of the job info and apply by following this link (you have until 31st October!): apply.workable.com/mysociety/j/...

Detecting private roads on FixMyStreet Pro Using an asset layer shared via integration with FixMyStreet Pro, councils and other public authorities responsible for fixing local problems can detect when a user is trying to make a report on a pri...

Take a look at one FixMyStreet Pro's many clever features designed to help users make accurate and actionable reports of local street, highway and environment faults.
- this time focusing on its ability to detect and divert reports of problems on private roads:
www.societyworks.org/2025/09/05/d...

Bulky waste added to London Borough of Bexley’s WasteWorks service The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating into the service the ability for residents to sign up to and pay for a bulky waste...

The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating into the service the ability for residents to sign up to and pay for a bulky waste collection: www.societyworks.org/2025/08/18/b...

Aerial maps on FixMyStreet Pro Available via a GIS mapping server that can supply map tiles and aerial imagery, or by providing OS imagery data for us to serve.

We've been exploring some potential solutions for how to reinstate the aerial maps feature on FixMyStreet Pro following the recent retirement of the Bing Maps API - and they work!

Read more: www.societyworks.org/2025/08/13/a...

Coming soon: FixMyStreet for Parish & Town Councils FixMyStreet for Parish & Town Councils will enable even the smallest local councils to offer a user-friendly and responsive reporting service to local residents for issues under their responsibility.

Something new from SocietyWorks is coming soon... 👀

We will be launching a self-service version of FixMyStreet especially for parish and town councils.

Find out more www.societyworks.org/2025/07/22/c...

Using the OS Maps API for mapping tiles Microsoft is now retiring its Bing Maps API, which we have used on fixmystreet.com and some other instances for many years, and so we have now switched these to use the OS Maps API – in instances wher...

On most of our FixMyStreet Pro instances, we use Ordnance Survey’s Maps API to supply the map tiles for our maps. This is now the case across the FixMyStreet platform, following the retirement of the Bing Maps API.

www.societyworks.org/2025/06/27/u...

Public rights of way reporting on FixMyStreet Pro As the only reporting solution capable of automatically triaging reports between different authorities, FixMyStreet Pro makes it easy to successfully report and respond to problems on public rights of...

Take a look at how some of the councils using FixMyStreet Pro have been harnessing our technology to improve reporting of issues on public rights of way: www.societyworks.org/2025/05/27/p...

Until AI can fix the causes of potholes, it’s not the answer to the problem Digital transformations don’t start with shiny new tech, sensors or algorithms. They start with people. Unless the system has the resources and flexibility to use what technology finds, all we’re doin...

"If you hit a pothole this week, you won’t care if it’s been beautifully scanned, categorised, and added to a dashboard somewhere; you’ll just want an easy way to see if it’s been reported already and for it to be fixed."

A blog post from our Head of Product: www.societyworks.org/2025/05/13/u...

Screenshot of FixMyStreet in Bromley, showing overflowing litter/dog bin subcategory picked under Parks, with a message saying you can pick a bin from the map. The message and Continue button are floated above the category list with a fade out at the top

Screenshot of FixMyStreet in Shropshire, showing Streetlights category seleced, with a message showing which street light has been picked on the map (ID 6 in this case).

Message in FixMyStreet in Buckinghamshire when you pick a certain category and it’s not on Buckinghamshire maintained land, asking you to go and look up who owns int in the Land Registry. The message floats and should always be visible at this point.

A gully is selected on a FixMyStreet Oxfordshire map, and the accompanying message says “This gully was last cleaned on 24/04/2023”.

Been a tricky piece of work, given the number of special cases added over the years (which we ran a dev day on back in January), but have finally put github.com/mysociety/fi... live this week, which tidies up a variety of messagings and floats the Continue button during reporting

Beyond the numbers: Capturing true social value in procurement Guest blog by Angela Dixon, Managing Director at SocietyWorks #techUKSocialValueWeek

For #techUKSocialValueWeek, some reflections from Angela Dixon, our Managing Director, on navigating local government social value procurement processes as a social enterprise SME.

www.techuk.org/resource/bey...

Using FixMyStreet data: what it tells you and what it doesn't FixMyStreet is a single data point. That data is incredibly useful to analyse in a great number of contexts, from exploring what is being reported in a certain area to who is reporting it. However, on...

Off the back of some recent news stories which purported to use FixMyStreet data to denounce the worst places in the UK for potholes and other issues, Bekki Leaver, Head of Product, explains how FixMyStreet data can be used – and how it can’t: www.societyworks.org/2025/03/27/u...

SocietyWorks launches dedicated installation of FixMyStreet Pro for South Kesteven District Council South Kesteven’s FixMyStreet Pro handles reports from members of the public about local street and environment issues, such as broken street lighting, fly-tipping and overflowing bins.

Great to welcome South Kesteven District Council into our community of FixMyStreet Pro users today 🎉

Read about the launch of FixMyStreet Pro for South Kesteven: www.societyworks.org/2025/03/25/s...

New email alerts and RSS feed for parishes on FixMyStreet Parish and town councils wanting to keep track of reports made via FixMyStreet within their ward boundary can make use of FixMyStreet’s new parish-level email alerts and RSS feed.

New parish level email and RSS feed alerts give local people and councillors the ability to subscribe to notifications for issues reported via FixMyStreet within their community. 📩📍

Read more on our blog: www.societyworks.org/2025/03/13/n...

Statement from SocietyWorks regarding misuse of FixMyStreet data First published February 2024 Updated March 2025 We sometimes see stories in national and regional press that purport to use data from FixMyStreet, our parent charity mySociety’s long-running reporti...

We do not endorse the simplistic use of FixMyStreet data to compare, denounce or rank areas, as we sometimes see happen in stories that get picked up by the press.

Our statement explains why FixMyStreet data cannot be used for such purposes: www.societyworks.org/statement-fr...

Lincolnshire County Council How FixMyStreet Pro helps one of the largest counties in England provide an automated, integrated and intuitive fault reporting service for street, highway and environment issues.

A wonderful insight into some of the incredible impact FixMyStreet Pro has helped Lincolnshire County Council to achieve since being implemented in 2018 for street and highway defect reporting.

Read the new case study: www.societyworks.org/case-studies...

FixMyStreet Pro integration with Alloy for Bristol City Council The integration enables reports relating to street cleansing issues made via Bristol’s FixMyStreet Pro service and those made via the national FixMyStreet site to be sent directly into Alloy, along wi...

A new API integration is complete between Bristol City Council's FixMyStreet Pro service and its Alloy asset management system for street cleansing reports.

Reports are now sent directly into Alloy and updates are automatically sent back.

Read more: www.societyworks.org/2025/03/03/f...

Making FixMyStreet and FixMyStreet Pro more accessible Our front-end designer Lucas Cumsille Montesinos highlights some of the work he's been doing recently to make FixMyStreet and all integrated co-branded versions of the service running on FixMyStreet P...

Hear from our front-end designer Lucas Cumsille Montesinos on some of the excellent work he's been doing recently to improve the accessibility of FixMyStreet and FixMyStreet Pro, and what we learned from it. 💡

Read Lucas' blog post: www.societyworks.org/2025/02/06/m...

Members of the mySociety and SocietyWorks team standing together for a photo during a team meeting in Leeds. We're outside and it's winter, so several of us are wrapped up in coats and hats. We're stood in 3 rows by some steps, to elevate the people at the back. There's some grass, trees and buildings int he background.

Hello, it's us*! 👋😄

Last week we met up with our wonderful @mysociety.org colleagues in Leeds. In between lots of exciting ideating and planning, we stopped for a rare team photo. 📸

*Well, it's most of us - some people joined the meeting remotely and some avoided being in the team photo! 🥸

Single sign-on (SSO) integrations with SocietyWorks solutions SSO integrations into our solutions enable councils and other public sector organisations to make it easier for authorised staff to log in using existing SSO credentials.

As part of our commitment to facilitating interoperability we integrate our solutions with single sign-on (SSO) identity providers to make it easier for authorised staff and residents to log in using existing SSO credentials.

Read more: www.societyworks.org/2025/01/21/s...