Passenger - A decade defining public transport Customer Experience (CX)
As 2025 draws to a close, we look back not just on another year filled with exciting milestones and innovation, but on a decade of defining CX in transport.
Join us as we go over the stats that have made our 10th anniversary year one to remember 👉 pasn.gr/2025
We're exhibiting at Public Transport North 2025. 2nd December 2025, Manchester, UK
We’ll be joining Buses Magazine for its annual conference, Public Transport North, on 2nd December in Manchester.
Join us in the conversation and connections. passenger.tech/events/publi...
Ally and Helen at the Passenger stand at CPT Scotland's Annual Conference in Edinburgh
We're live at the CPT Scotland's Annual Conference, in Edinburgh!!
If you're attending, you can stop by the Passenger stand to say hello to Alastair Smith and Helen Connolly and find out all the latest from Passenger. We'd love to see you!
passenger.tech/events/cpt-s...
The East Yorkshire app from Passenger is an integral part of the bus operator’s customer experience strategy.
Today, we’re delighted to share that EY has gone live with Passenger’s personalised travel alerts capability across its network.
Full story 👉 passenger.tech/news/east-yo...
Watford high street in the day time, showing a bus gate and a bus in the background.
We're delighted to announce the renewal of Passenger's contract with Hertfordshire County Council (HCC), extending a successful partnership that began five years ago.
Read the full news release 👇 passenger.tech/news/hertfor...
We're hiring - Passenger
Not one, but two new roles! Join us in transforming access to public transport in the UK and beyond.
New vacancies for Senior Software Engineer and Lead Mobile Engineer. To find out more about Passenger and the roles, check out our careers site 👉 pasn.gr/jobs
#HiringNow
We're exhibiting at CPT Scotland Conference 2025. 27-28 October - Edinburgh, UK
We’ll be joining CPT Scotland for its annual conference and dinner on 27-28th October, in Edinburgh.
As the premier annual event in Scotland’s bus and coach industry, we look forward to spending quality time with industry colleagues.
👉 passenger.tech/events/cpt-s...
We're exhibiting at Quality Bus Conference 2025 — 23-24 September, Portsmouth UK
In addition to TCF 2025 in Cardiff next week, our team will be presenting at Quality Bus 2025 in Portsmouth.
Join us for our session: "From Data to Delight: How Passenger's Insights & Partnerships are Transforming Public Transport CX".
👉 passenger.tech/events/quali...
We're attending TCF Smartex Conference 2025, 23-24 September — Cardiff, UK
We're looking forward to TCF Conference 2025 on 23-24th September, in Cardiff.
We'll be presenting a session called "From Data to Delight: How Passenger's Insights & Partnerships are Transforming Public Transport CX".
Book a meeting with us 👉 passenger.tech/events/tcf-s...
We're attending CPT South West Annual Dinner 2025 - 19th September 2025, Bournemouth, UK. Emma Battman, Customer Success Team Lead
We're attending @cpt-uk.bsky.social's South West Annual Dinner 2025 on Friday, 19th September.
Taking place at Bournemouth's Hilton Hotel, a stone's throw from Passenger HQ, we're looking forward to spending time with industry colleagues from across the South West. See you there! 👋
A Lynx ‘Coastliner’ double-decker bus
“The fact that we can now show fares for complex journeys to our customers is fantastic.”
Graham Smith, Commercial Manager at Lynx.
Lynx bus has rebooted its digital customer experience, marking Passenger's expanding presence in the Norfolk region.
passenger.tech/news/norfolk...
The Passenger team pose in front of a birthday cake after dinner at a Paris restaurant
Train journey to London from Bournemouth, with 7 of the Passenger team in shot
The Passenger team gather at St. Pancras station ready to board Eurostar
The team celebrate Passenger’s 10 year anniversary in front of the Eiffel Tower following a river cruise
Celebrating a decade of Passenger! 🥂
Two weeks ago, the Passenger team embarked on an adventure to Paris to celebrate our company's 10th birthday! This quarter’s in-person 'All Hands' marked an incredible milestone in style, with a plethora of public transport trips!!
We're hiring - Passenger
Looking for a new challenge? Join us in transforming access to public transport in the UK and beyond.
We have a new vacancy for a Full Stack Software Engineer. To find out more about Passenger and the role, check out our careers site 👉 pasn.gr/jobs #Jobs
Find your purpose at Passenger.
We're exhibiting at UITP Summit 2025. Come find us at stand A3202. 15-18th June - Hamburg, Germany
We're excited to announce that we'll be exhibiting at the UITP Summit, Hamburg, from 15-18 June!
With 10,000+ visitors, and 335 exhibitors from 110 countries, this year's summit will be huge!
Visit us on stand A3202 in Hall A2. See you there! 🌍👋 passenger.tech/events/uitp-...
We're attending... Women in Transport 20th Anniversary Celebration. 3 June 2025, London Transport Museum, UK
2025 marks the 20th anniversary of Women in Transport, and we are delighted to join the Women in Transport team to celebrate at the London Transport Museum in Covent Garden on 3 June 2025.
Find out more 👉 passenger.tech/events/women...
Two empty UX workshop sheets, resting on a pile of purple t-shirts.
Join us for a mini Passenger Live experience at ALBUM Conference 2025!
Take part in a 10-minute user experience workshop. With expert guidance, you’ll learn new techniques for identifying user needs.
Spaces are limited — sign up today! pasn.gr/ALBUM2025
A mobile phone displaying a mobile ticket in the Newport Bus app
Gemma Vasellina-Turner, Customer Success Manager and Helen Connolly, COO at Maindee Library in Newport
Gemma has the mobile ticket ready to scan in the Newport Bus app at Newport Bus Station
Gemma purchasing a ticket in the Newport Bus app at Newport Bus Station
Today, we’re delighted to share that the new Newport Bus app from Passenger is now live, following a seamless migration behind the scenes. 🎉
Read the full blog👇
passenger.tech/news/newport...
From Saturday 15th February we are saying goodbye to X (formerly Twitter). For travel alerts, switch to our app.
With over 3.2 million highly targeted travel alert notifications sent, we look back at six months of Passenger’s personalised travel alert capability launch, and the positive impact it's having for customers and operators alike.
Read the full article 👉 passenger.tech/news/over-3-...
Six people are sitting on sofas and armchairs, working on laptops. A dog is asleep on the sofa.
Four people are playing a card game in a pub. Three are standing and one is sitting down.
Nine men can be seen standing and talking in a large office space.
Three men sit at a table working together on laptops.
Last week, we spent some quality time together as departments. By investing in continuous improvement and our team’s well-being, we continue to deliver outstanding results for our customers every day — and have a bit of fun while doing it.
passenger.tech/about/
Girl sitting on a bus listening to music
In exciting news, Passenger has been appointed to deliver the next generation of Traveline’s family of digital services, including its journey planning service, PlusBus website, and Traveline Data.
Joint press release👇 passenger.tech/news/traveli...
Newport in Wales from above.
Today, we’re delighted to share that long-standing customer Newport Bus has appointed Passenger to bring its online channels together and deliver an integrated app experience for its customers.
The new app will launch in Spring 2025.
Read the full story👇
passenger.tech/news/newport...
We're exhibiting at Transport Ticketing Global 2025, 4-5 March at Olympia, London UK
We're exhibiting at #TTGlobal25, 4-5 March, at Olympia in London, UK.
Our team will be on hand to show you how Passenger delivers a step change in digital public transport customer experience.
Book a demo with our expert team. Stand D12.
passenger.tech/events/trans...
Passenger’s award winners (8 male, 2 female), standing together and smiling for the camera.
Dinner guests are pouring wine in the foreground. A digital screen can be seen in the background with the words “2025 Route to Recognition Awards Evening”
A festive evening meal with guests sitting at a table after dinner. Some guests are standing and talking.
A table at the back of the function room full of various wrapped festive gifts.
Our January festive get-together a few weeks ago gave us the opportunity to celebrate individual and team achievements over the last 12 months with Passenger’s first peer-nominated awards evening.
A few photos of the celebrations... 🫶
Join our webinar: Leveraging BODS Data to Innovate the Customer Experience - 18th February 2025, 13:30 - 14:00 GMT - Hosted by Chris Desborough, Business Development Manager
New webinar... Leveraging BODS Data to Innovate the Customer Experience 🚌 🚀
18th February 2025, 13:30 - 14:00 GMT online
Join us to learn how we use BODS-mandated datasets to shape an engaging customer experience on the Passenger platform.
Sign up 👉 pasn.gr/webinars
Transport for Cornwall bus (operated by Go Cornwall Bus) on the Newquay 11 route, with the coastline in the background.
As seen on BBC News recently, we're delighted to have delivered Transport for Cornwall's new integrated app.
Bus passengers in Cornwall can now plan, track and pay for discounted passes thanks to the handy new app from Passenger.
Read more 👉 passenger.tech/news/new-pas...
We're attending Transport AI 2025, 5 February - Manchester, UK. Dave Hulbert, Principle Engineer at Passenger
We’re delighted to announce our attendance at Transport AI 2025 on 5th February in Manchester, UK.
With discussions on accessing quality data and overcoming barriers to AI adoption, we're looking forward to this important AI forum.
Find out more 👉 passenger.tech/events/trans...
#TransportAI2025
We’re attending CPT Conference 2025, 23rd January 2025 London UK
We’re delighted to join colleagues at this landmark CPT event on 23rd January 2025 in London, UK. We look forward to seeing you there!
Find out more 👉 passenger.tech/events/cpt-c...
Passenger staff smiling and waving at the camera. Three are sitting on a grey sofa. Three are standing behind it.
Want to work in a great team? We have a new vacancy for a Customer Success Manager. Join us in transforming access to public transport in the UK and beyond.
To find out more about Passenger and the role, check out our careers site 👉 pasn.gr/jobs
12,850,000+ mobile tickets sold. 72,000 successful in-app verifications, helping operators to protect revenue by minimising ticket fraud. Special £2.00 single - most popular ticket (Brighton & Hove). £8,500,000+ processed through Travel Portal. 109,000+ Travel Portal tickets sold.
As 2024 draws to a close, we look back on a year filled with exciting milestones and innovation. We've advanced our product capability, supported our partners and improved the experiences of those we serve. Thanks for being such an important part of it!
Check out our 2024 stats in full pasn.gr/2024
Young woman is standing on the bus using the phone and smiling.
Passenger’s powerful suite of customer experience scheduling tools just got better. Operators can now schedule changes to mobile ticket products in advance, opening up exciting new scenarios and reducing staff out-of-hours work.
Read more 👉 passenger.tech/news/effortl...
