TEXT: Help for families Helping you be #EnergyAware
Did you know, you might be eligible for help from the government's Household Support Fund?
You can apply through your local council for financial support with essentials including utility bills
Visit your council’s page to find out more ⬇
https://ow.ly/85po50XW4c2
PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?
Is your business a microbusiness?
If so, you may be eligible for microbusiness support.
Tap our link in bio for more.
✅ Help us improve and make our website easy to use.
Give us your feedback by completing our short survey 👇
https://ow.ly/tavV50Yhsr8
TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor
If your energy supplier has stopped operating, don't worry.
✅ You'll be transferred to a new supplier
✅ You'll see no disruption
✅ Your credit is protected
Tap our link in bio for more.
TEXT: Understanding your energy bill. Helping you be #EnergyAware
Checking your bill is an important part of being informed, in control and #EnergyAware.
Take a look and check your details are correct.
If you think you’ve been charged incorrectly, contact your supplier.
You can find more information here ⬇️
https://ow.ly/vwao50YelzC
TEXT: Block unwanted gaps to keep the heat in
❄ DIY Draught-proofing is one of the cheapest and most effective ways to save energy and money over the winter.
Tap the link in our bio for more energy-saving tips.
🔶 Levelisation allowance – 1 pence: Making sure prepayment and Direct Debit customers pay the same standing charge
🔶 VAT (5%) – 5 pence: The tax added to your bill
🔶 Earnings Before Interest and Taxes (EBIT) allowance – 3 pence: Profit made by suppliers before taxes and interest.
🔶 Headroom – 1 pence: Allows suppliers to manage uncertainty in their costs.
🔶 Supplier business costs – 17 pence: Covers day-to-day running costs for energy suppliers and the cost of the smart meter rollout.
🔶 Policy – 6 pence: Supports government schemes like renewable energy and help for vulnerable customers.
🔶 Wholesale costs – 40 pence: Buying energy for customers
🔶 Network costs – 28 pence: Pays for building and maintaining pipes, wires, and networks that deliver energy to your home.
Pound pie chart. TEXT: Understanding your energy bill. Making sure prepayment and Direct Debit customers pay the same standing charge - 1 pence. Uncertain costs and risks - 1 pence. Earnings before interest and tax - 3 pence. Government social and environmental schemes - 6 pence. Supplier business costs - 17 pence. Build, fix and repair pipes and wires to transport energy - 28 pence. Buying energy for customers - 40 pence. VAT (5%) - 5 pence. Based on 1 April 2026 price cap level.
Ever wondered where every £1 of your energy bill goes? 💭
Find out below 🧵👇
*Figures are approximate due to rounding
Ever wondered what you're getting for your money when you pay your energy bill?
As well as covering the cost of the energy you use, you also pay a daily fixed standing charge.
▶️ Watch our short explainer to learn more
#StandingCharge #StandingCharges #Energy #EnergyBill #Electricity #Gas
HEADLINE: Who is my energy supplier? And what can they help me with?
Your supplier is a good first point of contact for any questions or issues you have with your energy bill.
You can find out who supplies your energy here: https://ow.ly/9vWc50Y5mZT
HEADLINE: Find the best deal for you
A fixed-rate tariff can be a good way of being certain of your outgoings every month.
Keep an eye on what's out there and make sure you're on the right tariff for you.
Helping you be #EnergyAware
Price cap average energy rates from 1 April 2026 Direct Debit: ELECTRICITY Unit rate: 24.67 pence per kWh Standing charge: 57.21 pence per day GAS Unit rate: 5.74 pence per kWh Standing charge: 29.09 pence per day These are caps on the rates plus the standing charge (not a cap on total bills)
From 1 April 2026, the average price cap unit rates and standing charges for energy are changing.
These are caps on unit rates plus the standing charge (not a cap on your total bill).
More: https://ow.ly/Iblh50YlIyO
The price cap will fall by 6.6% from 1 April 2026. This will be a decrease of around £10 per month for an average household on a supplier's standard default tariff.
The quarterly energy price cap will fall by 6.6% from 1 April 2026.
This will be a decrease of around £10 per month for the average household.
This is a cap on energy unit price plus standing charge, not a cap on total bills.
More ⬇️
https://ow.ly/mlhq50YlIcn
2026 finalist announcement for Innovation in Fraud Prevention at the Public Sector Counter Fraud Awards with GovNet and Public Sector Fraud Authority logos.
Ofgem is utilising new data analytics and AI to play our part and crack down on fraud in government schemes.
A recent investigation detected and prevented ~£1m in fraudulent activity on the BUS scheme.
More: https://ow.ly/P8sG50Yk9Xy
❄ We want to help you be #EnergyAware this winter.
Get familiar with the answers to the below questions ⬇️
Tap our link in bio for more.
HEADLINE: Complaining to your energy company
Your energy supplier should be your first point of contact if you have a problem with their service – they must have an adequate complaints process.
For advice on how to contact them and get the support you need, look here: https://ow.ly/GYwK50Y5mWc
✅ Help us improve and make our website easy to use.
Give us your feedback by completing our short survey 👇
https://ow.ly/tavV50Yhsr8
HEADLINE: 3 top tips for reducing your lighting bill
Three top tips for reducing your lighting bill:
↔️ Swap out your incandescent filament bulbs with modern LEDs, CFL or halogens
🌆 Turn off the lights when no one’s in the room
💡 Motion sensors are a great way to ensure you are only using lights when you need them
A Radio Teleswitch (RTS) meter displayed in a glass case with a sign stating phase out in 2025/2026 and a notice about switching off RTS meter signals. It reads: "The signal to RTS meters is being switched off. All remaining RTS meters will be phased out this year. Contact your energy supplier now to book a replacement, and avoid the risk of losing heating and/or hot water. Find out more at: Ofgem.gov.uk/rts"
🚨 The signal to Radio Teleswitch (RTS) meters is being switched off.
All remaining RTS meters will be phased out this year.
If you have one, contact your energy supplier now to book a replacement and avoid the risk of losing heating and/or hot water
🔗 https://ow.ly/KG4u50YhziS
HEADLINE: Are you owed credit on your energy bill?
Do you have credit on your energy account?
It's good to learn how account balances work, why it might be a good idea to build up credit and how to get a refund if you think your current or previous supplier owes you money.
You can find out more here: https://ow.ly/Q6XI50Y15Bq
TEXT: Do not tamper with your meter
🚨 Tampering with your meter is illegal and could be dangerous.
Meter tampering causes one death every 10 days in the UK.
Discover the signs of meter tampering here: https://ow.ly/OR5N50Y4Skw
PIC: Hand holding a phone showing a matching energy tariff with gas and electricity icons and a 'Switch' button, themed for Valentine's Day. TEXT: This Valentine's Day, check if your energy tariff is the one.
This Valentine’s Day, make sure your energy tariff is the one 💘
Don’t stay stuck in a relationship that costs you more than it should. Take a moment to check your tariff, compare your options and find the perfect match for your home ❤️🔍
Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
Scammers are posing as Ofgem to steal your info.
✅ Ofgem won’t sell you energy
✅ Won’t ask for bank details
✅ Won’t show up at your door
Got a dodgy message? Stop. Check. Protect.
📞 0300 123 2040
📧 report@phishing.gov.uk
🔗 Tap our link in bio for more.
HEADLINE: Get help from your supplier: Sign up to the Priority Services Register
The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝
By joining, you can receive tailored assistance from your energy supplier to meet your specific needs.
Learn more: https://ow.ly/pFZ750XW4ms
Checklist for moving home includes notifying electricity and gas suppliers 48 hours in advance, reading meters on moving day, and providing an email for the final bill.
🏠 Moving home can be stressful, but don't forget about your energy supplier!
Give notice, read meters, and provide a forwarding address to avoid issues.
Tap our link in bio for more.
HEADLINE: Check on friends and family
Let’s help each other to be #EnergyAware – do you have friends, family or neighbours who might need:
🟠 Extra support in a power cut
🟠 Help to avoid energy scams
🟠 Energy saving home improvements to keep them safe and warm
Think about how you can offer support.
HEADLINE: Get help tackling energy debt
Have you fallen behind on paying your energy bills?
🟠 Free debt advice here https://ow.ly/SNZf50XW4fC
🟠 Check your eligibility for extra support here https://ow.ly/sFiW50XW4fB
🟠 Find out about grants available to pay off debts here
https://ow.ly/A23R50XW4fy
