hubNashville

Thank you for sharing this detail and for resubmitting. We have flagged this for NDOT.

Repaired stop sign at same location

Good morning! The sign was repaired on 1/14. They're sending a crew out in case it was hit again. Thanks!

Thanks for flagging! We've shared with NDOT for response.

Please reply to the email if you have that experience again. We'll work with the departments to resolve any confusion. The requests are identical and function the same but we're in the process of consolidating now. Thanks again for flagging!

Happy to revisit the conversation with Legal. Thanks!

Thanks for this feedback! We appreciate hearing from our users so we can continue improving the experience. We work with departments to try to capture the information they need while keeping it as fast to submit as possible but we can always get better. Thanks again for your suggestions!

Hi! Thanks for this feedback. Metro Legal has advised us not to edit/delete requests as they are public record but if you ever need to fix a location or add details, we're happy to assist. You can call 311 or email hub@nashville.gov and we'll take care of it. Thanks!

We had a request some time ago to add Street Lighting to both Streets, Roads & Sidewalks and Electric & Water General as users were looking for it in both locations. Both requests route the same way based on selections made in the request. Thanks for the feedback! We'll reconsider the redundancy.

Hi! You can use Potholes or Sinkhole if it appears to be a sinkhole, but we checked your request and from the description you entered Repair Broken Meter Box sounds perfect. Thanks!

Hi! Thanks for flagging. We are happy to reach out to NDOT to share your concerns about the detour in place.

We'll look into whether we can change the order of the comments coming back from the work order system. Thanks for flagging the issue so we can keep improving!

Apologies - didn't notice the top note. The comment from yesterday states the work was completed and that's when the request was closed. Thanks!

Hi! Thanks for flagging. We'll reach out to NDOT.

Thanks for letting us know! We're flagging for NDOT.

Hi! If these are current photos, please submit a request at hub.nashville.gov/s/request-ty.... We're sharing your post with NDOT as well. Thanks!

Hi! Would you please submit a request at hub.nashville.gov/s/request-ty... and share the number so we can follow up with Parks? Thanks!

To clarify, the information you received is the response provided by NDOT but we are happy to assist with getting more detail.

Hi! Thanks for flagging. Would you please send your request number to erin.williams@nashville.gov? We'll reach out to NDOT for more information.

Hi! We checked with Parks and this fountain needs to be replaced. The crew is scheduled to do that today. All other fountains should be on and working but please let us know if you find any that aren't. Thanks!

Thank you for taking the time to talk through a frustration point so we can keep improving!

Hi! It's not standard practice, with some exceptions for requests we send to TDOT. If you ever have a request closed without being completed, please email your request number to erin.williams@nashville.gov or call 311 and we'll contact the department to assist. Thanks!

Hi! There are options to assist with automated reporting of some request types which we are evaluating. Accuracy and funding are both considerations for all of our development work but we are always eager to find ways to ease the process for residents and guests and appreciate your feedback. Thanks!

Hi! Please email your request numbers to erin.williams@nashville.gov or call 311 and we'll reach out to Parks regarding your open requests. Thanks for flagging!

thanks! We'll share this with NDOT.

Hi! If you'll share your request number or email it to erin.williams@nashville.gov, we'll reach out to NDOT about the response timing. Thanks!

Hi! Please submit a request at hub.nashville.gov/s/request-ty... and we'll send it over to TDOT. Thanks!

We'll reach out to Parks for an update. Thanks!

Hi! If you'll either reply to the email you received or call 311 to let us know it was closed without being completed, we're happy to help. You can also send your request number to erin.williams@nashville.gov and we'll reach out to Parks for an update. Thanks!

Hi! We're flagging the new request that's in progress. Thanks for letting us know!