Norfolk Citizens Advice

Have you bought event tickets from an official seller? 🎟️ You can get a refund if the organiser cancels, moves or reschedules the event. Find out what your consumer rights are ⤵️
bit.ly/4m4X2I2

Low pay increasing in worst hit areas despite national falls New analysis of ONS Annual Survey of Hours and Earnings (ASHE) data by the Living Wage Foundation reveals that areas where low pay is most prevalent are seeing things get worse, despite slow…

Too many people are working hard but still struggling to make ends meet. We see how low pay pushes people to rely on benefits and crisis support. New research from the Living Wage Foundation shows the hardest hit areas are falling further behind. Read more: www.livingwage.org.uk/news/low-pay...

The deadline to claim the Winter Fuel Payment for winter 2025 to 2026 is 31 March 2026. Check if you’re eligible or make a claim: www.gov.uk/winter-fuel-...
Need support? We’re here to help: www.ncab.org.uk/get-advice

Due to unforeseen circumstances, we have temporarily closed our Great Yarmouth office. If you need urgent advice, please call our AdviceLine on 0800 1448848 (Mon-Fri 10am - 4pm) or visit our website www.ncab.org.uk.

It’s Myth Busting Monday 🔍
✅ You don't need a referral to contact us
✅ Your information stays confidential
✅ Our volunteers aren't just retired folks!

www.ncab.org.uk/get-advice

Mark Hitchcock on BBC Radio Norfolk | Keeping Norfolk Warm Campaign Struggling with rising energy bills in Norfolk? Mark Hitchcock, Chief Executive of Norfolk Citizens Advice, joins Chris Goreham on BBC Radio Norfolk to explain the Keeping Norfolk Warm campaign and…

Mark Hitchcock joined BBC Radio Norfolk to talk about our Keeping Norfolk Warm campaign and how we are supporting people across Norfolk with rising energy bills. Watch the interview:

Local elections are on 7 May in Norfolk.
You’ll need photo ID to vote at a polling station. Check what’s accepted and apply for free voter ID if you need it.
Find out more ⬇️
www.electoralcommission.org.uk/voting-and-e...

It’s Myth Busting Monday 🔍
This week we’re tackling some of the common myths that stop people reaching out for energy advice, as part of our Keeping Norfolk Warm campaign.
www.ncab.org.uk/keeping-norf...

Local elections are taking place in Norfolk on 7 May.
If you’ve never registered to vote, have recently moved, or changed your name, you’ll need to register so you can have your say. It only takes a few minutes and you can do it online: www.gov.uk/register-to-vote

We’re recruiting a Volunteer Receptionist at our Dereham office!
Help people feel welcome, build new skills and support your local community. Our office is open Mon, Tue & Fri, 10am–3pm, and volunteering takes place during these hours.
👉 Find out more and apply: www.ncab.org.uk/volunteer

If your hours or income have dropped, you’re not alone.
We can help you understand your rights, check benefits, and get support with bills and budgeting.
💙 Free, confidential advice across Norfolk: www.ncab.org.uk/get-advice

Yesterday's Myth Busting Monday didn't look right... let's try again!
❌ Switching suppliers is too hard
✅ It’s quick and can save you money
❌ If you can’t afford your bill, no one can help
✅ Support is available
❌ Energy advice is only for crises
✅ It’s for everyone
www.ncab.org.uk/keeping-norf...

Hi, it should be fixed now!

Keeping Norfolk Warm — Norfolk Citizens Advice

It’s Myth Busting Monday 🔍
❌ Switching suppliers is too hard
✅ It’s quick and can save you money
❌ If you can’t afford your bill, no one can help
✅ Support is available
❌ Energy advice is only for crises
✅ It’s for everyone
www.ncab.org.uk/keeping-norf...

Keeping Norfolk Warm — Norfolk Citizens Advice Norfolk Citizens Advice has launched Keeping Norfolk Warm — a six‑week campaign to support people who are struggling with the rising cost of heating, lighting and powering their homes. The campaign aims to reach people early, offer quick, confidential support through a fast‑track request form, and make sure no one in Norfolk feels they have to cope alone.

We’re launching Keeping Norfolk Warm.
If you’re struggling to heat your home, afford energy, or keep yourself comfortable and well this winter, we can help. Our support is free and confidential.
👉 Request a call back: www.ncab.org.uk/keeping-norf...
No one in Norfolk should be left in the cold.

Our latest Impact Report is here. ⬇️ In 2024/25, we supported 18,513 people across Norfolk and helped solve more than 71,000 issues. That work delivered over £35 million in value for our communities.
Read more in the full report: www.ncab.org.uk/s/NCA-Impact...

📣 We’re hiring an Executive Assistant
A key role supporting our CEO, Trustees and Leadership Team, helping ensure strong governance and smooth day‑to‑day operations at Norfolk Citizens Advice.
📍 Norwich | ⏰ 22.5–37 hrs | 💷 £27,500 FTE
Apply here 👇 app.staffologyhr.co.uk/recruit/appl...

We’re back with Myth Busting Monday 🔍
Clearing up common myths about Norfolk Citizens Advice and the support we really offer. Learn the facts ➡️
#MythBustingMonday #NorfolkCitizensAdvice #CitizensAdvice #AdviceAndSupport #CommunitySupport #Norfolk #LocalCharity

Did you know there’s different schemes to help you pay for childcare?
These will only pay for ‘approved childcare’.

You might also be able to get more help if you get any benefits.

Find out more: bit.ly/4flTLlA

We are deeply saddened by the passing of our former Chair of Trustees, David Browne. A trustee for 11 years, David’s leadership helped our service grow and support over 120,000 people. Our thoughts are with his wife Caroline, family and friends.

Myth Busting Monday graphic for Norfolk Citizens Advice. Myths versus truths are presented, debunking common misconceptions about the organization.

Myth Busting Monday 🔍
We hear lots of myths about Norfolk Citizens Advice, so we’re setting the record straight!

#MythBustingMonday #CitizensAdvice #Norfolk #FreeAdvice #KnowYourRights

You might be able to claim benefits if you:

➡️ Can’t work because you’re sick or disabled
➡️ Have difficulty with everyday tasks or getting around

Find out what you’re entitled to ⤵️
bit.ly/4500oXE

Great Yarmouth update: No drop‑in tomorrow (28 Jan) due to limited adviser availability. The next session is Monday 2 Feb. Need help sooner? Call 0800 144 88 48 (Mon–Fri, 10–4) or visit www.ncab.org.uk anytime.

📣 We’re hiring an Executive Assistant
A key role supporting our CEO, Trustees and Leadership Team, helping ensure strong governance and smooth day‑to‑day operations at Norfolk Citizens Advice.
📍 Norwich | ⏰ 22.5–37 hrs | 💷 £27,500 FTE
Apply here 👇 app.staffologyhr.co.uk/recruit/appl...

You might feel you're working too many hours if you're having mental or physical health problems because of overwork.

✅ Your employer can't make you work more than 48 hours a week on average.

Check your work rights ⤵️
bit.ly/44Eq1LA

Work out your budget Use a budgeting tool to help you understand what you’re earning and spending and where you might be able to cut costs

💸 Looking to take control of your finances this year?

Try budgeting to understand your spending habits and where you might be able to cut costs.

Here’s how you can get started ⤵️
bit.ly/45GEZmj

BBC Radio Norfolk - Council Tax YouTube video by Norfolk Citizens Advice

❗ Millions of pounds are owed to Norfolk's District councils by those who've fallen behind on their payments. ❗

It's not that people won't pay, it's because they can't.

CEO Mark Hitchcock speaks to Chris Goreham on BBC Radio Norfolk.

www.youtube.com/watch?v=ZOz7...

CEO Mark Hitchcock on BBC Radio Norfolk - The Link Between Debt and Mental Health — Norfolk Citizens Advice Norfolk Citizens Advice CEO Mark Hitchock joins Chris Goreham on BBC Radio Norfolk to talk about we see on the front-line in local communities.

A new report showing the link between poor mental health and debt in Norfolk shows over 1/3 of people behind on bills suffer with poor mental health - a 20% increase from people who don’t struggle with their finances.

Our CEO goes on BBC Radio Norfolk to talk about it.

tinyurl.com/bdde64xh

⚠ Hoarding is often misunderstood as messiness or laziness, when in reality, it is a complex mental health condition that can severely impact a person's well-being, relationships and safety. ⚠

National Hoarding Awareness Week
12th - 16th May
#haw2025

If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can.

It’s a good idea to:

🏠 Keep records
🏠 Try talking to your neighbour
🏠 Get help from a mediator

You can find more advice on our website ⤵️
bit.ly/4iUhY2d