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#calilio #customerexperience #businesscommunication #customerservicetips

Don't Skip This. We uncover the top 5 skills you need for remote chat agents.

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#CustomerSupport, #ChatSupport, #RemoteTeams, #CustomerExperience, #SupportSkills, #DigitalSupport, #CXTraining, #LiveChatSupport, #RemoteWork, #CustomerServiceTips

3/2

Another video snippet, this time providing an example of a bad empathy statement: “Dang, that’s silly.”

#CustomerServiceHell #CustomerServiceTips #CorporateKool-Aid

2/2

Good example of empathy: Saying “Dang, that’s no good.”

#CustomerServiceHell #CustomerServiceTips #CorporateKool-Aid

4/15 steveBK123 suggests polite persistence & emphasizing the rep's need to escalate. ethbr1 recommends "we" phrasing for empathy.🤝 atoav (support worker) says being unpleasant backfires! #Empathy #CustomerServiceTips #CommunicationSkills