November in #localgov felt like a beautiful muddle of clarity + fog – learning to trust slower, spot my blind spots faster, and turn all that messy tension into hopeful, tiny steps of progress. #leadership #learning #localgovdigital
carlhaggerty.wordpress.com/2025/12/02/n...
After six months immersed back in local government transformation with a fantastic group of people at Somerset Council, I’m discovering that real change starts at the intersection of structure and soul. #localgov #localgovdigital #transformation
carlhaggerty.wordpress.com/2025/11/04/s...
Our work with Redbridge Council proves what good design can achieve in local government. How content design reduced helpline calls by 10%.
Read the case study: buff.ly/x9jtl0x
#ContentDesign #ContentTransformation #LocalGovDigital #LocalGovTransformation
Latest #WeekNote:
- pivoting content strategy to meet customers where they are, even though that’s not on your website anymore
- surviving the corporate immune system as an innovator
- finding happiness every day as the years go by fast
www.sarahlay.com/2025/08/week...
#LocalGovDigital
In my latest #weeknote:
- culture is what we tolerate
- transformation, content strategy, and experiences that aren’t digital by default
- unexpected learning alongside formal study (and a well done to my eldest on his A Level results)
www.sarahlay.com/2025/08/week...
#localgovdigital
A post born of frustration: stop undermining the value of content in your product or services.
Imagine all the content vanished - long-form, mid weight and microcopy all gone. Still think you have a product? I’m not so sure…
www.sarahlay.com/2025/08/we-s...
#contentdesign #localgovdigital
Second consecutive Weeknote!
This week:
- it’s time: empower us to say no to low value work
- what to learn next (recommendations welcome)
- being vulnerable, being resilient
www.sarahlay.com/2025/08/week...
#localgov #localgovdigital #productdesign #weeknote
Did a somewhat therapeutic blog post pondering on why decent digital basics are still the exception in local government.
www.sarahlay.com/2025/08/is-i...
#localgovdigital #digitaltransformation
Between January and March 2025, the Local Government Association carried out research on the cyber, digital, data and technology considerations at Local Government Reorganisation to understand the opportunities for digital transformation. Our report brings together the findings of this research; the main findings being that effective cyber, digital, data and technology functions are vital in periods of organisational shift. Such functions help ensure the safe and reliable transition of services and help to embrace digital transformation opportunities to better place organisations to deliver in new and different ways, yielding long-term benefits. Our research is based on interviews with officers in 17 councils, including eight of the nine unitary authorities newly created since 2019. Our findings highlight how councils can take advantage of necessitated change to remain 'safe and legal' and position the new council for continuous change and transformation during and beyond reorganisation.
Cyber, digital, data and technology considerations for local government reorganisation www.local.gov.uk/publications... interview-based research report from @local.gov.uk
Context: last year's English Devolution White Paper www.gov.uk/government/p...
#localgov #localgovdigital #govtech
The future of digital services: Runneymede Council is transforming case management and digital service delivery with Jadu and Microsoft Teams integration 👇
events.teams.microsoft.com/event/fe351b...
#LocalGov #Teams #AI #Copilot #Jadu #localgovdigital
So great to be sponsoring the staff awards at Swindon Council. So many great achievements with the council that’s making a real difference to their community.
#localGov #LocalGovDigital #LocalGovernment #swindon #jadu #crm #SelfService
America's most #accessible County Government website, Powered by @jaduplatform.bsky.social www.jadu.net/homepage/248...
#Section508 #a11y #accessibility #govtech #localgov #localgovdigital #wasatch #localgovernment #selfservice
Wasatch County in UTAH has achieved the top accessibility ranking among all U.S. County government websites by the
Silktide Index following the September launch of its new Digital Platform 🚀 www.jadu.net/news/article...
#Section508 #a11y #accessibility #govtech #localgov #localgovdigital #wasatch
“‘You know how it feels when you are in a crisis or are overwhelmed, both situations test not only our resilience but also our clarity and foresight.’
#Transformation #Change #Relationships #Overwhelm #Crisis #LocalGov #LocalGovDigital
open.substack.com/pub/carlhagg...
Data Cymru has been the victim of a cybersecurity incident that has affected our systems. We experienced a ransomware attack that has temporarily disrupted our operations. The nature of the attack was unauthorised access to our systems resulting in the encryption of certain data. Upon discovering the attack, we immediately initiated our incident response plan, which included: ● Isolating the affected systems to prevent further spread. ● Engaging with our IT provider and cybersecurity experts to assist in the investigation and remediation. ● The incident has been reported to the relevant authorities, and we are working closely with our ICT provider, our Data Protection Officers and the Information Commissioner's Office. We are in the process of identifying the data that has been encrypted and are contacting those directly affected. As a result, some of our systems are currently offline, and other data systems or dashboards may not be updated as frequently as usual.
Data Cymru has been the victim of a cybersecurity incident www.data.cymru/data-cymru-h... (Wales)
#localgovdigital #govtech #opendata #dataprotection #ransomware #infosec
My first weeknote in a long time reflecting on an invigorating week 1 for 2024.
Brilliant chats with @carlhaggerty.bsky.social & Nick Hill as well as thoughts from this week at work. Much has changed & much stayed the same in #localgovdigital & beyond it seems
www.sarahlay.com/2024/01/week...
#localgovdigital - as part of our work looking at ways to scale the impact of Open Referral UK we have this short survey about service directories / information quality / standardisation of data. It is short, painless and will really help our work!
docs.google.com/forms/d/e/1F...
