#MetriNote - ServiceNow acquires Moveworks for $2.85B & launches Yokohama AI platform! Big AI push for unified workflows.
#CRM #AI #Agentics #CX
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#MetriNote - Salesforce announced Agentforce 2dx, the latest version of #Agentforce, its platform for integrating autonomous AI agents in workflows.
#AI #Agentics #AIAgents
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#MetriNote - Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models.
#Agentforce #Gemini
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#MetriNote - Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application.
#APIs #Compliance
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#MetriNote - Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its #compliance portfolio. Terms of the acquisition were not disclosed.
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#MetriNote - Cognigy has announced Agentic AI, an emerging type of AI agents that are more intelligent, adaptive, and autonomous than their predecessors.
#Agentics #AI #virtualagents #CX #customerservice #contactcenter #automation
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#MetriNote - Zingly has announced an #AI platform designed for #banking, financial services, and insurance companies that it says will increase win rates by up to 30%.
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