You Don’t Know How Busy You Actually Are If you don't estimate time, you are managing a pile of feelings, not a backlog. Learn why tickets without an estimated time is invisible work.

Unestimated work is invisible work wearing a disguise. Without estimates, demand is emotional, not factual. If you can't weigh it, you can't manage it.
#MSP #ServiceDelivery #CapacityPlanning
www.mannypalachuk.com/blog/you-don...

📢 Johannesburg’s adjustment budget pours R1.35 billion into internal costs while cutting over R1 billion from maintenance & repairs, leaving residents with crumbling infrastructure and unreliable services.

#GOODParty #UniteForChange #ServiceDelivery

Rep. Magnuson registers dissent as House approves funding for merged behavioral‑health agency On the House floor, Rep. Magnuson said he would oppose funding for a newly consolidated Department of Behavioral Health, saying the agency requested $100 million and received $27 million and that lawmakers should require a report on realized efficiencies. The House adopted the section 81–20.

Rep. Magnuson is raising eyebrows in the House, arguing that the new behavioral health agency's $100 million funding request contradicts the promise of efficiency after its merger.

Get the details!

#SC #CivicAccountability #CitizenPortal #TaxpayerEfficiency #ServiceDelivery

5/5
🤝 Not yet a member? Consider joining the community, here: thegcma.com/application

#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds

Only one in four Ugandans (25%) say elected local councillors “often” or “always” listen to what ordinary people have to say.

Read more here: tinyurl.com/2c28j8fh

#Uganda #ServiceDelivery #VoicesAfrica

Why Your PSA Is Full of Fiction Your memory is unreliable. If you track time later, you are writing fiction, not history. Learn why real-time tracking is the only way to defensible invoicing.

Your system is telling you comforting lies. You miss the early warning signs of chaos when tracking lags reality. Don't wait for the fire to start. You need to see the smoke while it's actually happening.
#ServiceDelivery #ITOps
www.mannypalachuk.com/blog/why-you...

Gauteng residents still face dry taps, broken traffic lights, and unsafe streets. Announcements don’t equal delivery, communities need results, not podium promises.

#GOODParty #UniteforChange #SOPA2026 #ServiceDelivery

4/4
🤝 Not yet a member? Consider joining the community, here: www.thegcma.com/application

#GCMA #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds

In managed services, response time directly impacts client confidence. Faster triage and automation-led prioritization are becoming essential to maintain trust in 2026.

#ServiceDelivery #MSPTrends #CustomerTrust #ITSupport

The Junk Drawer Effect: Why Bundled Tickets Kill Flow Stop turning your tickets into junk drawers. Bundled issues hide work and kill flow. Learn why "One Issue, One Ticket" is the only way to manage capacity.

A board with 10 bundled tickets feels manageable. A board with 40 single tickets looks scary. But only one of them is telling you the truth about your workload. #ServiceDelivery #BusinessStrategy #MSP
www.mannypalachuk.com/blog/the-jun...

COJ Section 79 Finance Committee Meeting, chaired by GOOD Councillor Matthew Cook, gave community members space to present to officials. Issues raised: Prescribed Debt, Deceased Estates & service centre staff. Accountability starts with listening.

#GOODParty #CommunityVoices #ServiceDelivery

Overflowing sewage at Monticello & Flower Street has forced residents into dangerous DIY measures, ten tyres stacked over a sewer hole and makeshift gutters diverting sewage from homes into the street.

#GOODParty #UniteforChange #ServiceDelivery

In service-based organizations, internal alignment is as important as client delivery.
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections
#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections #www.nexarasoft.in

While South Africans face a water crisis, the leadership is MIA. Ramaphosa is on the golf course, Lesufi is booking hotels, and Mbalula is holidaying in the US. This is the caliber of representation we voted for. 🇿🇦
#SouthAfrica #WaterCrisis #ServiceDelivery #LeadershipFail #SouthAfricanPolitics

Matthew Cook joined the GCIT Strategy Session to address COJ’s fragmented reporting systems. The new Central Service Delivery (CSD) App is live to close service gaps; next step is educating residents to use it.

#GOODParty #ServiceDelivery #CSDApp #InnovationForChange

GOOD National Chairperson Matthew Cook joined the Governance Cluster in oversight visits to Ivory Park & Sandton Fire Stations, assessing infrastructure, tools of trade & readiness to strengthen service delivery.

#GOODParty #ServiceDelivery #CommunitySafety

My book is out! Order it today!

#Lesotho
#SouthAfrica
#LesothoHighlandsWaterProject
#History
#Apartheid
#ColdWar
#Development
#ServiceDelivery

Stakeholders tell Vermont committee regional government could ease services, but funding and accountability remain unresolved Business groups, planners and state officials told the House Government Operations & Military Affairs Committee that county or regional governance could improve EMS, transit, permitting and economic development, but witnesses said legal limits, funding gaps and the need to protect local accountability must be resolved before any structural change.

Vermont's fragmented local governance is holding back essential services, but a shift to regional management could unlock $70 million in missed opportunities and streamline critical programs.

Read the full story

#VT #VermontGovernance #RegionalPlanning #CitizenPortal #ServiceDelivery

OMB outlines administrative reforms, payroll transitions and vacancy pressures The Office of Management and Budget told the Senate Finance Committee about administrative orders to streamline licensing and permitting, a grant dashboard, and phased transitions of payroll and shared services back to departments; senators pressed for detail on vacancy factors and potential resource tradeoffs.

Alaska's Office of Management and Budget is shaking things up with new reforms aimed at enhancing service delivery, but are the changes worth the potential delays?

Click to read more!

#AK #ServiceDelivery #BudgetEfficiency #AlaskaAdministrativeReforms #WorkforceTransitions #CitizenPortal

Committee hears pilot to expand 'Your Washington' customer-experience work to three agencies House Bill 26-31 would require three agencies (Secretary of State, Department of Fish and Wildlife, Office of the Insurance Commissioner) to partner with the governor's Your Washington office on customer-experience metrics, reporting and improvement plans; supporters said most of the initial work uses existing resources, while the Secretary of State's office flagged potential fiscal impacts.

A bold new bill aims to revolutionize customer service across three state agencies, promising improved efficiency and transparency for constituents—will it deliver on its ambitious goals?

Click to read more!

#WA #PublicTrust #ServiceDelivery #DigitalAccess #CitizenPortal

In service-based organizations, internal alignment is as important as client delivery.
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections

#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections

Ontario and Alberta Mandate Full-Time Office Return for Government Employees

Read more: 👇
www.thecanadareport.ca/featured/ontario-alberta...

#ontario #alberta #governmentemployees #officereturn #workplacepolicy #collaboration #servicedelivery

Santa Rosa board votes to form district SELPA after fiscal review After staff analysis showing a net fiscal advantage and detailed discussion of service implications, the board voted to form its own SELPA to regain local control of special‑education allocations and programming; staff estimated a net revenue advantage of about $1.15 million but noted startup and service costs.

Santa Rosa City Schools is taking control of its special education funding, potentially unlocking over $1 million while navigating new operational costs and service changes!

Learn more here

#CA #ServiceDelivery #CitizenPortal

Taos County authorizes counsel to prepare notice to withdraw from E911 JPA after 180 days The Commission authorized county counsel to draft and send a letter initiating the 180-day notice to end the E911 joint powers agreement, saying service will continue unchanged during the notice period and the action is intended to increase operational autonomy of the county dispatch center.

Taos County is set to take a bold step by initiating a 180-day notice to end its E911 Joint Powers Agreement, aiming for greater operational autonomy and enhanced local service delivery.

Click to read more!

#TaosCounty #NM #ServiceDelivery #TaosCountyDispatch #PublicSafety #LocalGovernance

5/

It’s a good reminder: tight metrics, clear trade-offs, and accepting that not everything improves at once can move the needle fast. The real test is tax season, and whether the crisis energy holds.

#PublicService #ServiceDelivery #CRA

Rebuilding Urban Resilience! - Stratheia A Sindh case shows how system-integrated waste management strengthens urban resilience through behaviour governance alignment.

Humanitarian actors can bridge governance gaps—connecting communities with municipal authorities to improve accountability and service delivery.
#HumanitarianAction #LocalGovernance #ServiceDelivery
stratheia.com/rebuilding-u...

Why Assigning Every Ticket is Crushing Your Team Stop assigning IT tickets! Learn the Agile Pull Method to end ticket backlog, eliminate chaos, and double your service team’s speed and productivity.

The Process Lie: You assign every IT ticket, but it's crushing your team & killing speed. Stop the chaos! Learn the disciplined Agile Pull Method to unlock capacity and execute without friction. #MSP #ServiceDelivery
www.mannypalachuk.com/blog/why-ass...

🚒 GOOD Chairperson & JHB Cllr Matthew Cook joined Cllrs Raphadu & Reseruthe at Region F’s new Central Fire Station, assessing readiness, staffing & equipment. Commitment to stronger service delivery & safer communities shines through. 💛✨ #GOODParty #ServiceDelivery #CommunitySafety

Project Funding to Help Service Providers Transform Disability Supports

#NSgovernment has committed $1 million annually for 3 years to the Service #EvolutionFund that supports planning, training, technology, strategic development and other activities that help organizations transition from facility-based to community-based #servicedelivery for people with #disabilities.

The Future of HVAC Operations: How Automation Is Reshaping Service Delivery Over the past three years, the number of companies in HVAC industry using at least some basic automation has almost doubled. The reason is pretty straightforward – old-school service management just doesn’t cut it anymore when customers expect instant responses and field techs are tired of drowning in paperwork. This article looks at how automation […] The post The Future of HVAC Operations: How Automation Is Reshaping Service Delivery first appeared on Flowster.

The Future of HVAC Operations: How Automation Is Reshaping Service Delivery: Over the past three years, the number of companies in HVAC industry using at least some basic automation has almost doubled. The reason is pretty… #HVAC #Automation #ServiceDelivery #TechInnovation #SmartServices