Amazon puts humans further back in the loop as its retail website crashes from 'inaccurate advice' that an #AI agent took from an old wiki
fortune.com/2026/03/12/a...
#LLMs #Chatbots #CustServ
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#custserv
Posts tagged #custserv on Bluesky
Does anyone actually use @ticketmaster.com to buy tickets because they like them? Might be the new number one #sleazy company out there. They almost make @corporate.comcast.com look competent. #custserv #ticketmaster #sucks #incompetent #monopoly
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New year, new "Starter Pack." 📦 Just added 50 new folks from the #CustServ and Tech Support sphere. If we haven't connected yet, hello! I’m Mira. I like efficiency, earl grey tea (hot), and solving problems before they become emails. Let’s connect! #CareerSky #Networking
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So @fanexpohq.bsky.social do you just not bother responding to #custserv issues? Ordered on Nov 14. Half shipped on Dec 22 (after multiple emails, web forms, and a post here), recvd on Dec 27 the other half is nowhere to be found. So much for #christmas or #hanukkah presents. #fanexpo #fanexposhop
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I bought a mystery box from @fanexpohq.bsky.social on November 14 and have not heard anything since. I've sent emails with no response. I wanted them for #Hanukkah but I guess that was a bridge too far for them. Same with responding to emails. #custserv #fanexpo #mysterybox
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This Week's QUI TAKEAWAY to Deliver the World's Best Customer Experience:
If, at first, you don't succeed, innovate until you do.
#customerservice #customerexperience #custserv #custexp #cxm #cx
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Most consumers are ready to let #AI handle their customer service issues
77% of worldwide consumers are comfortable with AI resolving a question or issue
content-na1.emarketer.com/most-consume...
#DigitalMarketing #CustServ
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This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience
Why only three? Because nobody can remember Number Four.
1. Nobody raves about average.
2. Overpromise
3. Perception is reality
#custserv #custexp #cx
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This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best!"
1. Keep Find
2. Loyalty
3. Magnificently Boring!
#custserv
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This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience.
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Be GREAT out there!
2. H to H
3. Innovation
#custserv
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Interesting #Marketing Stat Of The Day:
69% of consumers state fair, competitive pricing is the primary reason why they remain loyal to brands. 81% abandon brands because of consistent poor-quality service, whiler 7% move on because of rude/disrespectful #custserv.
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I'm proud to be nominated for the Contact Center World.com Industry Champion Awards for 2025!
www.contactcenterworld.com/icv.aspx?nm=...
#contactcenter #customerservice #customerexperience #custserv #custexp #cx
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The Rule of Three QUI QUOTES to deliver the World's Best #CustomerExperience. 👇
The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best."
Why only three? Because nobody can remember #4.
#customerservice #custserv #custexp
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Turning #Chatbot Frustration Into Customer Loyalty
A new framework could help #CX leaders transform frustrating bots into effective, empathetic problem-solvers.
buff.ly/6m8BBaI
#CustServ #DigitalMarketing
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The Rule of Three QUI Principles to Deliver the World’s Best Customer Experience.
1. Be the Customer.
2. Create Their Experience.
3. Be Magnificently Boring! and Be Magnificently Boring to CARE!
#customerservice #customerexperience #custserv #custexp #cx
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QUI QUOTE: To a complaining customer, you are not the representative of the company. You ARE the company. So own it. Be the CEO of the Moment. Take it personally. Take it professionally. Take it responsibly. Just don’t take it home.
#customerservice #customerexperience #custserv #custexp #cx
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Want a job?
We're hiring for our #techsupport #custserv team
www.irishjobs.ie/job/technic... #hosting #domains #broadband
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QUI QUOTE
Customer loyalty to a company starts w/ the company’s loyalty to its people.
QUI TAKEAWAY
Focus on creating a GREAT experience for your people first, and they will do the same for customers.
#customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx
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*clears throat*
Want a job? We are expanding our #custserv team. #jobfairy #irishjobs #hosting #domains #broadband
www.irishjobs.ie/job/technic...
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Having used both platforms for many years as an operations leader as well as tech/admin in prior roles - this is a win for their clients and the end consumer.
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...
#AI #custserv
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#Delta made an offhand comment about using #AI in pricing, refused to clarify it and was the #shocked that people misunderstood. Guess any hopes of #airline customer service improving remains a pipe dream. #mistakesweremade #custserv
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The QUI Rule of the Top Three Reasons Why Customers Hate Your #CustomerService.
Why only 3? Because nobody can remember #4.🤔
1. Not living up to your promises.
2. An attitude of indifference among your employees.
3. Not saying “Thank you.”
Instead, serve to WOW them! Serve to CARE.
#custserv #cx
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THE QUI RULE OF THREE CUSTOMER SERVICE #LEADERSHIP QUESTIONS:
(Why only three? Because nobody can remember Number Four)
"What are you hearing from our customers?"
"What can I do to help?"
“What if?”
#customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx
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QUI TAKEAWAY: The very best emotional value in your customers’ experiences is in your personalized interactions with them, not their “cash or credit” transactions with you.
QUI QUOTE:
Think RELATIONSHIPS or Go Broke. Literally.
##customerservice #customerexperience #custserv #custexp #cx
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QUI TAKEAWAY: Be the Customer.
Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx
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QUI #CUSTSERV FORBIDDEN PHRASE: “This is my first time,” or “I’m new here.”
Be the customer. If you’re going to pay with your money, do you want to be served by a rookie?
PROPER: Don’t use these phrases. The customer seeks a GREAT experience, and you want to give it to them as best you can.
#cx
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DMD album art
Have a listen? https://gmwd.us/s4e5
#Podcasting #DigitalMarketing #Reputation #CustServ
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THE RULE OF 3 STEPS OF CX SUCCESS: Select for passion. Educate with CARE. Empower for excellence.
QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there!
#custserv #custexp #cx
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Digital Marketing Dive Podcast album art
New Episode Alert!!
How To Deal With Difficult Customers Who Complain About You Online, Especially On Social https://gmwd.us/s4e5
With Seth Goldstein and Brian Griffiths.
Now live wherever you get your podcasts!
#custserv #socialmedia #podcasting #reputation
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